Summary
Overview
Work History
Education
Skills
Timeline
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Jonathan Florez

Houston

Summary

During my tenure at Titan Environmental USA, I gained extensive knowledge not only about the geosynthetic industry but also about my own capabilities and growth.


I began my journey in fabrication, collaborating with a diverse team to build and assemble a variety of orders. This experience allowed me to deepen my understanding of various materials, including their strength properties, intended applications, and testing standards, while also honing my efficiency in working with them. The connections I developed during this time resulted in lasting friendships and a strong sense of teamwork.


Transitioning to the construction team, I traveled across the United States and had the opportunity to work with over 100 different individuals. Our workdays often stretched to ten hours, six days a week. This phase was pivotal in shaping my work ethic and self-awareness. My dedication and leadership qualities were recognized when I was promoted by my supervisor to the role of Crew Foreman. In this capacity, I learned to communicate effectively, adapt to changing weather scenarios, manage interpersonal challenges among team members, and ensure projects remained on schedule and within budget. Additionally, I worked closely with Project Managers to plan and provide accurate job quotes.


Most recently, I was promoted to Inside Sales / Customer Service Representative, where I have been able to leverage my hands-on experience to engage effectively with clients and contribute to the company's sales objectives. In this role, I collaborated with Outside Sales Representatives, Project Managers, and the procurement team to maintain our project pipeline and proactively seek out new opportunities. My responsibilities included customer outreach, keeping CRM systems updated, contacting prospects, and addressing any issues our customers may have. During this period, I have been involved in over $5 million worth of sales and over $10 million worth of quotes. I am truly grateful for the time I have spent at Titan Environmental.

Overview

8
8
years of professional experience

Work History

Inside Sales /Customer Service Representative

Titan Environmental USA
05.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Manage customer inquiries (i.e., pricing, product information).
  • Learn and become proficient in all industry product knowledge.
  • Work closely with Outside Sales Reps and Procurement.
  • Prepare and review proposals and quotes with Outside Sales based on project specifications and client needs.
  • Comply with sales processes and CRM tools to maintain detailed records.
  • Follow up with customers on orders, quotes, and services requested.
  • Review RFQ's and technical drawings to develop proposals and quotes based on project specifications and client needs.
  • Monitor and analyze competitor activity to ensure sales success.

Field Foreman

Titan Environmental USA
07.2023 - 05.2024
  • Developed strong relationships with clients, leading to repeat business and positive referrals.
  • Implemented cost-saving measures by identifying areas of waste or inefficiencies during daily operations and proposing solutions for improvement.
  • Optimized resource allocation by closely monitoring project progress and making necessary adjustments as needed.
  • Collaborated with project managers for accurate estimations, ensuring projects were delivered on time and within budget constraints.
  • Deployment/welding/testing of Geosynthetic materials for installation projects.
  • Problem Solving and real time adaptation to various issues that arise.
  • The ability to communicate efficiently in high stress situations.
  • Team Orientation/Collaboration in a high production atmosphere.
  • Quality Orientation/Attention to Detail
  • Ability to successfully complete safety & certification training.
  • Ability to work independently in the field and in a team without constant supervision.
  • Routine walking, bending, kneeling, squatting, standing, reaching, and lifting material up to 150 lbs.
  • Able to work in tight spaces.
  • Outdoor work, 6 days a week, 10 hour days, and frequent travel are required.

Fabrication Technician

Titan Environmental USA
05.2023 - 07.2023
  • Work with other members of the team to fabricate panels.
  • Verifying dimensions and product specifications.
  • Maintaining a production schedule
  • Adhere to company and industry safety standards.
  • Ensuring quality control standards are met.
  • Ability to work on your feet all day.
  • Familiarity with power tools.
  • Followed all company policies and procedures to deliver quality work.
  • Collaborated with cross-functional teams to achieve project goals on time.


Shift Lead/Manager

1000 Degrees Pizzeria
08.2020 - 01.2023
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
  • Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.

Lead Lifeguard

YMCA
05.2017 - 07.2019

Education

No Degree - Business Management

Texas Tech University
Lubbock, TX
05-2026

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Relationship building
  • Microsoft Excel
  • Computer proficiency
  • Conflict resolution
  • Teamwork and collaboration
  • Time management
  • Attention to detail

Timeline

Inside Sales /Customer Service Representative

Titan Environmental USA
05.2024 - Current

Field Foreman

Titan Environmental USA
07.2023 - 05.2024

Fabrication Technician

Titan Environmental USA
05.2023 - 07.2023

Shift Lead/Manager

1000 Degrees Pizzeria
08.2020 - 01.2023

Lead Lifeguard

YMCA
05.2017 - 07.2019

No Degree - Business Management

Texas Tech University
Jonathan Florez