Jonathan Forbes
Pflugerville,TX
Summary
I am aspiring for a position that will allow me to use my advanced technical knowledge, diverse skills, and development experience in developing innovative solutions for business projects that can enhance the profitability of the organization.
Overview
10
10
years of professional experience
Work History
Order Replenishment
Coca Cola Southwest Beverages
Austin, TX
11.2023 - Current
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
Content Review Analyst
Accenture
Austin, TX
05.2022 - 10.2023
- Verified facts, dates and statistics using standard reference sources.
- Managed digital archives of photographs, organized files and protected against loss.
- Consulted with management and editorial staff regarding placement and story development.
- Wordsmithed original platform-specific content appealing to target audiences.
Social Media Brand Ambassador/Mentor/Moderator
VXI
Austin, US
08.2021 - 05.2022
- Managed social media platforms and utilized metrics to increase engagement and campaign performance.
- Monitored benchmarks to measure overall impact of social media campaigns.
- Established core metrics for projects based upon client needs.
Technological Support Representative
Spectrum
Austin, US
08.2018 - 06.2021
- Analyzed data to identify opportunities for improving support levels.
- Developed departmental goals and standards in line with supporting organization's mission and strategic vision.
- Implemented company-wide policy changes and initiatives to improve support capabilities.
- Resolved complex and escalated support issues.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
- Maintained positive working relationship with fellow staff and management.
- Read technical manuals, conferred with users or conducted computer diagnostics to investigate and resolve problems.
Customer Service Manager
Walmart
Austin, US
12.2013 - 06.2018
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Education
Austin Community College(ACC)
01.2014
High School Diploma -
Austin High school
01.2012
Skills
- Time Management
- Communications and Media
- Relationship Building
- Critical Thinking
- Microsoft Office
- Desktop and Laptop Computers
- Judgement and Decision Making
- Customer Service
- Quality Control Analysis
- Attention to Detail
Trainings
- Proficient in: Google suite, Zendesk, Kronos, Google spreadsheets/docs/internal tools, Youtube internal and external tools, Social media/brand management/promotion
Timeline
Order Replenishment
Coca Cola Southwest Beverages
11.2023 - Current
Content Review Analyst
Accenture
05.2022 - 10.2023
Social Media Brand Ambassador/Mentor/Moderator
VXI
08.2021 - 05.2022
Technological Support Representative
Spectrum
08.2018 - 06.2021
Customer Service Manager
Walmart
12.2013 - 06.2018
Austin Community College(ACC)
High School Diploma -
Austin High school