Enthusiastic and results-oriented executive leader with over 17 years of experience in driving organizational success through innovative strategy and dynamic collaboration.
I am passionate about challenging the status quo to achieve maximum performance. My achievement of a Distinguished Executive Leadership certification from the University of Michigan - Stephen M. Ross School of Business reflects my commitment to excellence in P&L management, accountability, and profit sharing.
I thrive on fostering a culture of teamwork and continuous improvement, leading high-performing teams to surpass goals and enhance brand reputation. Let’s drive sustainable growth together!
Overview
17
17
years of professional experience
1
1
Certification
Work History
Franchise Business Partner
McDonald's Corporation
05.2018 - Current
Coordinate with key stakeholders and partners to solidify business initiatives and maximize profits.
Develop roadmap for department objectives & Franchisee Transactions impacting bottom-line
Manage, Maximize, and Develop a revenue stream of over $500M
Monitored accounts, ledgers and reporting systems to comply with regulatory requirements and corporate policy standards.
Lead Delivery, Profit, Digital, Ops, and MAC2 (EBN) Teams and aligned on strategic initiatives
Managed strategic partnership initiatives to drive measurable outcomes and deeper relationships with cross-functional teams.
Ranked #1 FBP in the Field Office (Region)
Regional Coach
Yum! Brands Inc.
12.2015 - 12.2017
Led seven Area Managers, simultaneously oversaw supervision of 800+ associates
Regularly facilitated staff training for technical applications and personal development
Performed analysis on competitor benchmarking
Promoted team culture and individual growth, reducing employee turnover by 49%
Set team and individual KPIs and provided regular, actionable feedback.
Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
Executive Operations Manager
Premier Security
11.2014 - 12.2015
Derived set of metrics from raw company data to track efficiency of organization
Maintained flexible workstyle to continually meet changing business needs while overseeing a $2.2M budget
Inspected security designs, installations, and programs to verify application compliance
Implemented customer relationship management skills to build/maintain client rapport
Oversaw workforce management planning, volume predictions and capacity planning.
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Area Manager
Cleveland Clinic
08.2012 - 09.2014
Efficiently managed company's largest contracted budget of $3M
Managed test cycles from test plan creation to script development
Successfully organized team of 150+ employees
Properly delegated assignments to assistant managers
Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
Partnering Manager - Owner/Operator
Bubba's "Q" Restaurant
03.2011 - 07.2012
Directly managed and operated FOH, BOH, and management to an 18% sales growth over the previous year, and decreased food and overhead expenses by 34%
Established project control procedures such as project forecasts and cash flow projections
Developed departmental systems and procedures that better aligned the workflow process
Developed a set of metrics derived from raw company data to track improvements in organizational efficiency
Assessed the impact of current business processes on users and customer support operations
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Merchandise Manager
Bay Design Store
05.2010 - 03.2011
Directed receiving department along with controlling all incoming, outgoing, and damaged inventory while being cost efficient
Reduced overhead cost by 15%
Directed the work of eight independent contractors and their employees
Translated business needs and priorities into actionable logistics strategies
Cultivated a positive rapport with fellow employees to boost company morale and promote employee retention
Presented carrier-performance metrics and monthly costs reports to executive team utilizing QuickBooks
Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
Financial Management Budget Analyst
Wright-Patterson Air Force Base
06.2008 - 01.2009
Served as a specialist in budget formulation work involving preparation of detailed analyses of annual funding needs for assigned organizations into a consolidated budget request
Managed capital funding requests of up to $23 million from project approval to project closeout
Managed three material funding projects per quarter
Maintained fixed asset module and calculate and record monthly depreciation expense
Prepared financial pages for presentation to senior management
Discovered obtuse instances of fraud, embezzlement, and large balances due of over 2-Million Dollars
Education
Executive Leadership Certification -
University of Michigan, Ross School of Business
Ann Arbor, MI
BBA - Business Management
Central State University
Wilberforce, OH
L.S.S - Green Belt - Lean Six Sigma
Management And Strategy Institute
Downingtown, PA
IASCC Certified Green Belt - Management
Management And Strategy Institute
Downingtown, PA
Skills
Corporate communications
Organizational development
Administrative management
Recruitment and hiring
Strategic planning
Sales strategy development
Operations management
Market analysis
Technology integration
Stakeholder engagement
Customer relationship building
Business development
Certification
L.S.S - Yellow Belt: Lean Six Sigma, Management and Strategy Institute, Downingtown, PA
IASCC Certified Yellow Belt: Management, Management and Strategy Institute, Downingtown, PA
Executive Certification: Business Management, University of Michigan: Ross School of Business, Ann Arbor, MI
Additional Information
Life Member of Kappa Alpha Psi, Cleveland Browns NFL Rookie (2009), Ann Arbor Police Explorer, Big Brother Mentor, Arthur Ashe Scholar Athlete Recipient, Academic-All American, NAVA Accounting Certified, Central State University DFW Alumni Scholarship Board President, Big Brother Big Sister Mentor, Ronald McDonald House of Charities Member, Black Chamber of Commerce Awardee Recipient