Jonathan Franco
Union City,CA
Overview
8
8
years of professional experience
Work History
Food Server
Élephante Scottsdale
Scottsdale, AZ
03.2025 - 04.2026
- Delivered high-touch service in a high volume, upscale environment, managing multiple tables efficiently
- Increased revenue through upselling cocktails, wine, and premium menu items
- Built strong guest rapport and drove repeat business through personalized service
- Maintained speed and accuracy while coordinating with kitchen and bar in a fast-paced setting
- Handled large parties and peak service hours while maintaining service quality and guest satisfaction
Food Server
British Bankers Club
Palo Alto, CA
08.2024 - 03.2025
- Delivered high-touch, fine dining service with strong attention to detail and guest experience.
- Guided guests through food and beverage selections, including wine pairings and seasonal menu items.
- Managed multiple tables while maintaining service timing, presentation, and professionalism.
- Executed precise order entry and coursing to meet fine dining standards.
- Collaborated closely with kitchen, bar, and support staff to deliver a seamless dining experience.
- Maintained table settings and dining room standards throughout service.
Lead Food Server
Texas Roadhouse
Union City, CA
06.2018 - 07.2024
- Delivered high-volume customer service in a fast-paced restaurant environment while managing multiple tables and priorities.
- Educated guests on menu items, specials, and upsell options, including accommodations for food allergies and dietary restrictions.
- Selected to train and onboard new hires on service standards, menu knowledge, and guest engagement.
- Consistently drove revenue through suggestive selling and add-on recommendations; ranked #1 in sales performance in 2021.
- Supported daily restaurant operations through opening/closing duties, teamwork, and service workflow coordination.
Education
High School Diploma -
James Logan High School
Union City, CATimeline
Food Server
Élephante Scottsdale
03.2025 - 04.2026
Food Server
British Bankers Club
08.2024 - 03.2025
Lead Food Server
Texas Roadhouse
06.2018 - 07.2024
High School Diploma -
James Logan High School