Jonathan Franklin
Knoxville,TN
Summary
- Dynamic IT Specialist with extensive experience at Pilot and Holmans, excelling in troubleshooting and diagnostics. Proven ability to enhance user satisfaction through effective remote support and training. Skilled in wiring installation and maintaining AC/DC power systems, delivering solutions that optimize operational efficiency and ensure seamless network functionality.
- Dependable Electrician skilled in performing preventive and regular maintenance work on electrical systems. Adapts to new technology and concepts. In-depth knowledge of generators, transformers and circuit breakers. Punctual and hardworking individual dedicated to cultivating excellent relationships with clients.
- Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Electrician
Giguere Electrical Services
12.2021 - Current
- Planned layout and installation of electrical wiring, equipment, and fixtures based on specifications and applicable code.
- Read and interpreted electrical, mechanical, and architectural drawings and electrical code specifications for wiring layouts.
- Installed, maintained, repaired, and tested equipment for electricity generation.
- Installed and wired electrical transformers, service panels, and circuit breakers.
- Repaired or replaced wiring, equipment and fixtures using hand tools and power tools.
Warehouse Manager/IT Technician
Holmans USA
11.2020 - 12.2021
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Maintained office PCs, networks and mobile devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
IT Specialist
Anderson County Police
10.2019 - 11.2020
- Maintained servers and systems to keep networks fully operational during peak periods.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed all cameras on county owned police cars and made sure they all reported to county servers.
- Diagnosed and troubleshot hardware, software and network issues.
IT/Desktop Support
Pilot/Flying J
09.2018 - 10.2019
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focusing on positive interactions and creating collaborative environment.
- Worked effectively in fast-paced environments.
- Strengthened communication skills through remote interactions with users.
- Identified issues, analyzed information and provided solutions to problems.
- Used ticketing systems to manage and process support actions and requests.
Warehouse Supervisor/Delivery Driver
Sherwin Williams Co
09.2016 - 09.2018
- Oversaw daily operations and shipping and handling processes.
- Used warehouse management software to reconcile daily inventory.
- Kept detailed records of inventories and merchandise inventory transactions.
- Assured that each delivery is delivered to clients in a orderly fashion.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
Education
No Degree - IT Network Security/Engineer
Fountainhead College of Technology
10-2018
Skills
- Residential construction
- Design troubleshooting
- Wiring installation
- AC/DC power and control systems
- User training
- Remote support
- Software updating
- Desktop technical support
- Help desk operations
- Troubleshooting and Diagnostics
- Hardware installation
Timeline
Electrician
Giguere Electrical Services
12.2021 - Current
Warehouse Manager/IT Technician
Holmans USA
11.2020 - 12.2021
IT Specialist
Anderson County Police
10.2019 - 11.2020
IT/Desktop Support
Pilot/Flying J
09.2018 - 10.2019
Warehouse Supervisor/Delivery Driver
Sherwin Williams Co
09.2016 - 09.2018
No Degree - IT Network Security/Engineer
Fountainhead College of Technology
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