Jonathan Fredricks
Mobile,AL
Summary
Adept at fostering positive customer experiences and streamlining operations, I leveraged my exceptional customer service and espresso machine operation skills at Yellowhammer Coffee to significantly enhance sales and customer satisfaction. My background also includes a strong focus on safety and mechanical expertise, contributing to efficient, high-quality service in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Barista
Yellowhammer Coffee
10.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Police Cadet
City Of Mobile
09.2024 - 10.2024
- Filed records and provided recordkeeping duties.
- Promoted positive relationships between the police force and the community by addressing citizen concerns through open dialogue and conflict resolution techniques.
- Stayed current with evolving law enforcement trends, attending ongoing professional development courses to enhance skills and knowledge applicable to a future career as a police officer.
- Assisted in maintenance of police facilities and vehicles.
Assistant Manager
Take 5 Car Wash
07.2023 - 09.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Managed senior-level personnel working in marketing and sales capacities.
- Kept up maintenance on machinery and hydraulic motors.
Front Desk
Planet Fitness
06.2022 - 04.2023
- Streamlined front desk operations for increased efficiency and improved customer service.
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
- Resolved guest complaints promptly, fostering an atmosphere of understanding and goodwill.
- Trained new hires on company policies, software systems, and best practices for front desk operations, leading to successful onboarding experiences.
- Assisted guests with special requests, ensuring a personalized and memorable stay.
- Managed multi-line phone system and pleasantly greeted patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
High School Diploma -
Faith Academy
Mobile, AL05-2023
Skills
- Friendly and outgoing
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Adaptive and creative
- Espresso machine operation
- Excellent memory
- Hospitality service expertise
- Coffee machinery
- Coffee expertise
- Up-selling
- Excellent math skills
- Point of sale operation
- Team motivation
- Recruiting and interviewing
- Orientation and training
- Employee performance evaluation
- Sales monitoring
- Customer service and satisfaction
- Troubleshooting skills
- Safety awareness
- Hand and power tools
- Tool management
- Lockout and tagout procedures
- Painting
- Hydraulic systems
- System installations
- Mechanical expertise
- Flooring repair
- Equipment Installation
Timeline
Barista
Yellowhammer Coffee
10.2024 - Current
Police Cadet
City Of Mobile
09.2024 - 10.2024
Assistant Manager
Take 5 Car Wash
07.2023 - 09.2024
Front Desk
Planet Fitness
06.2022 - 04.2023
High School Diploma -
Faith Academy
Similar Profiles
Jamison HeritageJamison Heritage
Barista at Yellowhammer CoffeeBarista at Yellowhammer Coffee
George SmithGeorge Smith
Barista/Barista Trainer/Shift Leader/Assistant Manager at Yellowhammer CoffeeBarista/Barista Trainer/Shift Leader/Assistant Manager at Yellowhammer Coffee
JOSEPH HALLJOSEPH HALL
Flagship Salon Leader & Multi Unit Leader at SmartStyle-Yellowhammer Salon GroupFlagship Salon Leader & Multi Unit Leader at SmartStyle-Yellowhammer Salon Group