JONATHAN FREESE
Ocala,FL
Summary
Transitioning U.S. Army veteran with 7+ years of experience as an Operations Manager and Certified Drone Specialist, skilled in IT system operations, secure communications, network troubleshooting, and technical leadership. Graduated from MyComputerCareer; completing hands-on training in cybersecurity, incident response, and systems administration. Currently in pursuit of B.S. AWS Cloud & Network Engineering at Western Governors University.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Technical Lab Assistant
MyComputerCareer
Columbus, OH
03.2026 - Current
- Delivered advanced technical instruction and hands-on mentoring to students in cybersecurity, network administration, systems security, and lab environments to accelerate CompTIA certification success.
- Troubleshot and resolved complex campus network, hardware, software, printer, and operating system (Windows/Linux) issues for students and lab infrastructure.
- Guided students through practical lab exercises, ethical hacking concepts, vulnerability analysis, and full preparation for CompTIA A+, Network+, Security+, and CySA+ certification exams.
- Supported students in developing advanced technical problem-solving skills, secure configuration practices, and incident response techniques while assisting with product registration and study strategies.
- Maintained professional lab readiness, documented technical incidents and student progress, and collaborated with the instructional team to resolve classroom and Flex-area issues.
Operations Manager
U.S. Army
Fort Campbell, TN
07.2018 - 07.2025
- Led 8 cross-functional teams across IT, communications, and operational projects, improving collaboration and accelerating project completion timelines utilizing Microsoft 365.
- Conducted risk analyses to identify potential operational challenges and implemented mitigation strategies to refine safety and mission accomplishment.
- Designed and led training programs that boosted unit technical readiness by 60%, equipping personnel with hardware and software troubleshooting skills, network troubleshooting skills, and secure communication skills.
- Enabled fluid communication between subordinate units and higher command, significantly reducing decision-making delays during high-priority projects.
- Implemented and enforced key policies and procedures, achieving an 80% reduction in compliance violations and ensuring program integrity in alignment with Army standards.
UAV System Specialist
U.S. Army
Fort Campbell, TN
07.2018 - 02.2024
- Successfully piloted and managed drone initiatives using ground control stations, launching, navigating, and recovering UAVs while certifying optimal flight systems functionality for enhanced mission success and safety.
- Diagnosed and resolved Red Hat Linux file system issues in UAV control software and sensor data processing, reducing system crashes and connectivity failures.
- Performed troubleshooting on coaxial and single-mode fiber optic cabling, identifying and repairing faults to support uninterrupted system performance.
- Analyzed system alerts to identify and resolve over 100 software and hardware errors, improving UAV performance and reliability.
- Managed operations of UAV technology projects, coordinating system setup, troubleshooting, and secure data transmissions to ground teams.
Education
Cyber Warrior Program
MyComputerCareer
B.S. - AWS Cloud & Network Engineering
Western Governors University
03-2026
Skills
- Windows
- Linux
- Active Directory
- Network Troubleshooting
- Hardware & Software Support
- Wireshark
- Burp Suite
- JavaScript
- Microsoft 365
- SharePoint
- Teams
- Outlook
- PowerPoint
- Excel
- System Security
- Incident Response
- SIEM
- Network Defense
- Ethical Hacking
- Device Imaging
- Cyber Security
- Network Firewalls
- TCP/IP
- VPN
- DNS
- Vulnerability Assessment
- Technical Analysis
- Security Architecture
- Surveillance Systems
- PuTTY
Accomplishments
Achieved World Class I.T. Professional and Academic Achievement through MyComputerCareer by passing all certification exams and maintaining a 4.0 GPA.
Certification
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- CompTIA CySA+
Security Clearance
Active Secret Clearance
Timeline
Technical Lab Assistant
MyComputerCareer
03.2026 - Current
Operations Manager
U.S. Army
07.2018 - 07.2025
UAV System Specialist
U.S. Army
07.2018 - 02.2024
B.S. - AWS Cloud & Network Engineering
Western Governors University
Cyber Warrior Program
MyComputerCareer