Jonathan Freifeld
Monument,CO
Summary
Results-driven IT Administrator specializing in troubleshooting, network management, and cloud solutions. Focused on optimizing system performance and securing data to support efficient IT operations. Experienced in hardware installation, network infrastructure maintenance, and user support, enhancing overall system reliability.
Overview
16
16
years of professional experience
Work History
Remote Hands
Insight Enterprises
Colorado Springs, CO
11.2024 - Current
- Monitored server performance and reported issues to ensure optimal operation.
- Installed and configured hardware components following company protocols.
- Conducted routine maintenance checks on data center equipment.
- Assisted in troubleshooting hardware and software malfunctions effectively.
- Documented system changes and repairs for future reference and compliance.
- Responded quickly to emergency situations involving critical systems located within the facility.
IT Administrator
talentReef
Denver, Colorado
06.2021 - 10.2023
- Managed user accounts and permissions in Active Directory.
- Supported network infrastructure and performed troubleshooting for connectivity issues.
- Installed and configured software applications for end-users on various devices.
- Monitored security systems to safeguard company data and resources.
- Provided technical support via phone, email, and in-person interactions.
- Provided technical support for users with complex IT issues.
- Maintained the organization's network infrastructure including routers, switches, firewalls, and wireless access points.
Support Engineer
Tek-Experts
Colorado Springs, Colorado
09.2018 - 03.2020
- Implemented security protocols for Azure environments and applications.
- Designed Azure architecture for cloud solutions and services.
- Conducted troubleshooting for issues in cloud services and applications.
- Created custom roles in Azure Active Directory for access control management of users and groups across multiple subscriptions.
- Monitored performance metrics of various services running on Microsoft Azure platform using tools such as Application Insights and Log Analytics.
Military Police Officer
United States Army
Colorado Springs, Colorado
02.2010 - 03.2013
- Enforced military laws and regulations to uphold order within the unit.
- Patrolled assigned areas to maintain safety and security for personnel and property.
- Conducted investigations into incidents and reported findings to superiors.
- Collaborated with other military units to coordinate security operations effectively.
- Provided first aid and emergency response in critical situations.
- Prepared detailed reports documenting incidents, arrests, and daily activities.
Education
Some College (No Degree) - Cyber Security
Western Governors University
Salt Lake City, UTSkills
- Server monitoring
- Network troubleshooting
- Technical skills
- Equipment repair
- System documentation
- Problem solving
- Attention to detail
Timeline
Remote Hands
Insight Enterprises
11.2024 - Current
IT Administrator
talentReef
06.2021 - 10.2023
Support Engineer
Tek-Experts
09.2018 - 03.2020
Military Police Officer
United States Army
02.2010 - 03.2013
Some College (No Degree) - Cyber Security
Western Governors University