Jonathan Friedrich
Eau Claire,WI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Member Service Representative position. Ready to help team achieve company goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Laborer
Seattle School District
06.1999 - 01.2022
- Lead positions on: Fence crew, Outside crew, Surplus crew, Warehouse crew and School move crew.
- Understood and followed verbal and written instructions to complete work correctly.
- Worked alongside team to accomplish work goals according to schedule.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Learned how to communicate efficiently and how to listen to better understand the needs and wants of the customer.
- Learned how to deescalate tense situations so that everybody is heard and understood.
- Provided excellent customer service through getting the job done ontime and done the way the customer needed.
Brick Shop
- Understood and followed verbal and written instructions to complete work correctly.
- Worked alongside team to accomplish work goals according to schedule.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained organized and clean work areas at all times on job sites.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Prepared job sites by removing debris and setting up materials and tools.
- Performed general housekeeping and cleaning tasks.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
Machine Shop
- Understood and followed verbal and written instructions to complete work correctly.
- Worked alongside team to accomplish work goals according to schedule.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained organized and clean work areas at all times on job sites.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Prepared job sites by removing debris and setting up materials and tools.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
- Utilized construction tools and machinery to effectively complete job site projects.
- Organized materials, tools, and equipment to supply team members.
- Used measuring tools such as gauges and tape measure to identify conforming parts during production.
- Followed proper equipment operation and maintenance procedures to keep equipment in good working condition.
- Dug trenches, backfilled holes and compacted earth to prepare for new construction.
- Mixed and poured concrete for variety of projects.
- Operated forklifts and boom lifts to complete various tasks.
- Helped with erecting scaffolding and ladders.
Delivery Driver
FedEx Express
09.2022 - 05.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods as needed.
- Contributed to company growth by cross-selling additional products during deliveries, resulting in increased sales revenue.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Successfully avoided time delivery delays by carefully planning best routes.
- Fostered positive working relationships with regular customers.
- Learned exceptional customer service.
- Was taught the FedEx way of handling customers.
Education
High School Diploma -
Camp Zama High School
Tokyo, Japan06.1993
Skills
- Cement mixing
- Mud mixing
- Rebuilding boilers from the inside out
- Fixing and installing playground equipment
- Welding
- Fencing planning and erecting
- Assisted in building gates
- Asphalt
- Graffiti removal
- Dispensing wood chips to all the schools
- Filling potholes
- Parking lot overlay
- Sidewalk replacement and repair
- Digging ditches to run electrical for the portables
- Small engine repairs
- Estimating jobs
- Office and interpersonal skills
- Computer
- Time keeping
- Inventory control
- Corresponding with schools and other laborers to fulfill work orders
- Typing
- Scheduling
- Organizing
- Researching materials and costs
- Delegating job responsibilities to work crews
- Time management
- Estimating
- Job completion
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Dependable and Responsible
- Multitasking Abilities
- Excellent Communication
- Active Listening
- Problem Resolution
- Verbal Communication
Certification
- Fork Lift
- Platform Lift
- Electric Pallet Jack
School Move Coordinator
Crews of 20 or more people
Other Lead Positions
- Labor Union Shop Steward - 2 years
- General Foreman for vacation coverage
- COVID Security
Hobbies
I love music, especially live music.
I enjoy reading, mostly sci-fi and fantasy.
I also build Lego sets.
Additional Information
I loved my time at the Seattle School District. I would still be there till I retired. I left me career to move to Wi. because Seattle is no place to raise a daughter. Too many bad things happening there. So we packed up and moved here. I have been totally amazed at how much better it is here then in Seattle. I am trying to find a job where my skills can make a difference. I feel I have the skills you are looking for. My time at the Seattle School District has taught me so many skills to be successful and provide exceptional customer service. Thank you for considering me.
Timeline
Delivery Driver
FedEx Express
09.2022 - 05.2023
Laborer
Seattle School District
06.1999 - 01.2022
Brick Shop
Machine Shop
High School Diploma -
Camp Zama High School