Jonathan Frink
Dunnellon,FL
Summary
Driven Manager with proven background in managing floor operations effectively. Expertise in optimizing inventory management and enhancing customer satisfaction through strategic planning. Demonstrated leadership in training staff and coordinating team efforts for seamless operations.
Overview
13
13
years of professional experience
Work History
Floor Manager
Goldflower
05.2024 - Current
- Supervised daily operations to ensure efficient workflow and high-quality service delivery.
- Trained and mentored staff, fostering a collaborative team environment.
- Developed and implemented operational strategies to enhance customer satisfaction.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Collaborated with upper management on strategic initiatives to drive business growth.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
Assistant Store Manager
Liberty Health Sciences
01.2019 - 05.2024
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Warehouse Manager
Vail Resorts
11.2014 - 09.2018
- Oversaw most aspects of the restaurant including but not limited to, Front-of-house, Bar, Events, and Cleaning.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
Retail Associate
Party Shop
09.2012 - 03.2014
- Greeted customers, helped locate merchandise and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items and join reward programs.
Skills
- Customer Service
- Product and Service Sales
- Order Management
- POS systems
- Policy enforcement
- Scheduling and planning
- Proficient in Excell
- Staff Supervision
- Strategic Planning
- Goals and Performance
- Employee Scheduling
- Sales Expertise
- Time Management
- Assignment Delegation
- Inventory Counting
Timeline
Floor Manager
Goldflower
05.2024 - Current
Assistant Store Manager
Liberty Health Sciences
01.2019 - 05.2024
Warehouse Manager
Vail Resorts
11.2014 - 09.2018
Retail Associate
Party Shop
09.2012 - 03.2014