JONATHAN FRYE
Jonesboro,AR
Summary
Versatile Senior Director highly experienced in Customer Service and Material Handling areas. Hands-on leadership and management background with a solid track record of success in process optimization and operational restructuring. Seeking a Sr. Director or Vice President position with a growing operation.
Overview
20
20
years of professional experience
Work History
Sr. Director of Service Operations
S&H Sysytems
Jonesboro, AR
05.2020 - Current
- Orchestrated strategic business plans and oversaw execution by streamlining customer support calls and enhancing customer experiences.
- Formulated and deployed business transformation strategies to increase performance, profitability and business growth.
- Analyzed financial performance metrics and identified areas for improvement.
- Generated and implemented business procedures and policies.
- Assisted with developing marketing campaigns aimed at increasing brand awareness among potential customers.
- Established key performance indicators to measure the effectiveness of customer service operations.
- Worked with executive management teams to align customer service department policies and systems with company objectives.
- Participated in industry events to promote products and services, build relationships with clients, and expand brand awareness.
National Service Manager
FMH Conveyors
Jonesboro, AR
05.2017 - 05.2020
- Responsible for managing a field service organization that builds and maintains customer confidence, ensuring overall customer satisfaction
- Managed daily operations of the national service team including scheduling, resource allocation, and budgeting.
- Managed a 24/7 emergency service environment to reduce customer down-time
- Developed and implemented national service strategies to ensure customer satisfaction and loyalty.
- Partnered with marketing teams to create promotional campaigns targeted at increasing awareness about available services nationwide.
Sales Representative
Roach Conveyors
Trumann, AR
07.2004 - 05.2017
- Established customer relations, provided solutions to improve customer processes
- Included quoting, sales, customer service and trouble shooting.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Cross-trained in multiple departments for increased versatility.
Education
Business Administration -
University of Arkansas at Monticello
01.1994
Skills
- Organizational Development
- Customer relations
- ERP Software Implementation
- Core Values Management
- Team Building and Motivation
- Talent Acquisition
- Strategic Planning
Affiliations
- University of Oklahoma Customer Service Experience Board Member 2024
- Serve at GraceWorks in Franklin, TN a non-profit organization
- Community involvement organizations Jonesboro, AR
Timeline
Sr. Director of Service Operations
S&H Sysytems
05.2020 - Current
National Service Manager
FMH Conveyors
05.2017 - 05.2020
Sales Representative
Roach Conveyors
07.2004 - 05.2017
Business Administration -
University of Arkansas at Monticello