Jonathan Fulton
Lakeville,MN
Summary
Proactive and motivated entrepreneur with high-energy approach to building and optimizing business operations. Solid understanding of facets such as financial, business and personnel management. Results-driven and industrious with conscientious attention to critical details and big-picture needs.
Overview
23
23
years of professional experience
Work History
Entrepreneur
Fresh Start Property Services LLC
05.2012 - Current
- Determined business plan, mission statement, and vision.
- Mapped income generating strategies to grow revenue.
- Determined areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Generated additional revenue streams through constructive partner and client relationships.
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
- Developed strategic partnerships with key industry players to enhance brand visibility and credibility.
- Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Trained new employees on proper protocols and customer service standards.
Carpenter
Straight Construction LLC
06.2013 - 04.2021
- Demonstrated close attention to detail to verify quality and accuracy of work.
- Followed established job site safety regulations and maintained safe and clean work area.
- Completed installations of building structures, trim, flooring, and cabinetry.
- Planned and executed work with proper tools and materials to maximize productivity.
- Collaborated with other construction workers to coordinate projects and streamline process.
- Assisted in training new carpenters to demonstrate techniques, apply best practices and comply with protocols and regulations.
- Developed and implemented new processes and procedures to improve productivity and workflow.
- Collaborated with other skilled tradespeople to ensure seamless integration of carpentry work within larger construction projects.
- Strengthened team collaboration through effective communication and problem-solving skills during complex carpentry projects.
- Delivered exceptional customer service by addressing client concerns promptly and professionally while keeping them informed of project progress.
- Specialized in specific carpentry tasks such as framing, finish work, or restoration projects to provide clients with tailored services and high-quality results.
Commercial Account Sales Manager
Menards Inc.
06.2007 - 05.2012
- Continuously met and exceeded sales goals through expert product support and supply management both in store and on site
- Established new business through referrals, floor sales, phone sales and onsite sales calls
- Actively grew outside supply vendor base in order to supply my customers with more product options with shorter lead times.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Implemented strategies to increase customer service satisfaction ratings.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Department Manager
Menards Inc.
03.2003 - 01.2007
- Training and developing my team to deliver the utmost in service and value to our customers
- Took ownership and lead by example
- Continuously strived to keep my department running, selling and looking its best.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Reduced operational costs through effective budget management and resource allocation.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
Sales/Guest Services Associate
Menards Inc. - Home Improvement
09.2000 - 03.2003
- Stocking, cleaning, sales, shipping/receiving and providing excellent customer service
- Learning skills to advance into a management role.
- Interacted with customer service team to deliver consistent, exceptional service to all guests.
- Engaged guests entering facility and offered to assistance with wayfinding.
- Handled phone calls professionally, directing callers to appropriate departments or providing information as needed.
- Trained new Guest Services Associates on company policies and best practices, fostering a strong team environment focused on delivering exceptional service.
- Developed rapport with guests by engaging in friendly conversations without compromising professionalism.
Vice president
Network Management
01.2007 - 01.2009
- Served as Vice President of the board for the Highland Village Town Home Association.
Assistant Loan Officer
Great Rivers Mortgage
06.2005 - 01.2006
- Customer service, taking loan applications, loan processing, reading market trends
Education
Bachelor of Science - Business Administration
Purdue University Global
Lafayette, IN11.2021
High school -
Minnesota Business Academy
St. Paul, MN02.2002
Skills
- Financial Oversight
- Strategic thinking
- Emotional intelligence
- Adaptability
- Problem solving
- Business Planning
- Goal Setting
- Personnel Management
- Entrepreneurial Personality
- Continuous learning
- Sales expertise
- Customer relations
Timeline
Carpenter
Straight Construction LLC
06.2013 - 04.2021
Entrepreneur
Fresh Start Property Services LLC
05.2012 - Current
Commercial Account Sales Manager
Menards Inc.
06.2007 - 05.2012
Vice president
Network Management
01.2007 - 01.2009
Assistant Loan Officer
Great Rivers Mortgage
06.2005 - 01.2006
Department Manager
Menards Inc.
03.2003 - 01.2007
Sales/Guest Services Associate
Menards Inc. - Home Improvement
09.2000 - 03.2003
Bachelor of Science - Business Administration
Purdue University Global
High school -
Minnesota Business Academy
Similar Profiles
Trisha WalkerTrisha Walker
Owner at A Fresh Start LLCOwner at A Fresh Start LLC
Oliver LayOliver Lay
Operations Manager at Get Fresh Start Laundry ServiceOperations Manager at Get Fresh Start Laundry Service
Titan MrozikTitan Mrozik
Driver at Fresh Start MoversDriver at Fresh Start Movers