Jonathan Galvan
Tempe,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Dedicated Cook with fine-tuned skills in grilling, sautéing and ingredient preparation. Valued employee known for staying calm in high-pressure environments. Highly experienced working in two kitchens with several years on the line.
Overview
10
10
years of professional experience
Work History
Service Delivery Manager
LMN Express
Tempe, AZ
11.2021 - 03.2024
- Created and maintained daily, weekly, and monthly reports of all dispatching activities.
- Monitored and tracked the progress of drivers and shipments to ensure on-time delivery.
- Organized routes for drivers to maximize efficiency.
- Trained new staff members in proper dispatch procedures.
- Developed policies for driver safety and customer service.
- Resolved customer complaints regarding shipment delays or damages promptly.
- Scheduled maintenance appointments for fleet vehicles when necessary.
- Analyzed data from previous shipments to identify areas of improvement.
- Utilized GPS systems to track vehicle locations in real time.
- Investigated any accidents involving company vehicles.
- Fielded incoming calls, answered questions and transferred calls internally.
- Established and maintained positive relations with drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
- Developed and monitored field efficiencies and innovated new ways to improve operations.
- Promoted safe work activities by conducting safety audits and attending company safety meetings.
- Managed daily scheduling of labor and equipment needs and changes, embracing continuous improvement efforts.
- Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
Line Cook
Morning Squeeze
Tempe, AZ
05.2019 - 04.2020
- Prepared and cooked breakfast foods such as eggs, bacon, pancakes, French toast, omelets, waffles and other items according to recipes.
- Cleaned and sanitized work areas, equipment and utensils.
- Ensured proper storage of food items at appropriate temperatures.
- Monitored product freshness and rotation.
- Organized all ingredients needed for menu items prior to shift start time.
- Inspected equipment to ensure it was clean and in good working order.
- Maintained a safe work environment by adhering to safety regulations and procedures.
- Kept up with current culinary trends and incorporated them into menu items when possible.
- Communicated effectively with supervisors regarding any issues or concerns related to kitchen operations or staff performance.
- Collaborated with other cooks to ensure that orders were prepared quickly yet accurately.
- Adhered to portion sizes specified in recipes while preparing breakfast meals.
- Checked temperature of ovens, grills and other cooking equipment regularly.
- Managed multiple tasks simultaneously while maintaining accuracy of orders placed.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
Line Cook
Lettuce Entertain You
Scottsdale, AZ
09.2014 - 04.2019
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Operated various kitchen appliance such as a blender, oven, grill, fryer or stand mixer.
- Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
- Organized the storage area to ensure that all necessary items were readily accessible.
- Performed basic knife skills such as dicing onions or slicing meats.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
- Assisted in prep work such as washing vegetables or butchering meat when needed.
- Tracked inventory levels of all products used in the kitchen on a daily basis.
- Communicated effectively with other staff members regarding orders and menu changes.
- Ensured that all dishes were prepared according to recipe specifications.
- Plated dishes according to restaurant presentation standards.
- Adhered to sanitation policies at all times when handling food products.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Responded quickly to any customer complaints.
- Cooked multiple orders simultaneously during busy periods.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Kept stations stocked and ready for use to maximize productivity.
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Followed proper food handling methods and maintained correct temperature of food products.
- Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Grilled and deep fried various foods from meats to potatoes.
- Set up and performed initial prep work for soups, sauces and salads.
- Washed and peeled ingredients to prepare for different meals and recipes.
- Carried pans and trays of food to and from work stations, stove and refrigerator.
- Prepped garnishes to reduce wait times during lunch and dinner rush.
- Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Replenished food items from inventory and rotated ingredients.
- Performed workstation prep prior to shift start.
- Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
- Made meals in accordance with company standards and requirements.
- Chopped vegetables and seasoned meats and fish in preparation for grilling, sautéing and braising.
- Checked temperature of freezers and refrigerators to maintain proper storage of cold items.
- Portioned food onto plates, added garnishes and sauces and handed off to wait staff for serving.
- Weighed, measured and mixed ingredients, following recipes to produce quality dishes.
- Verified kitchen staff followed all recipes and portion serving guidelines correctly.
- Reviewed recipes to determine exact measurements and ingredients to create dishes.
- Prepared and cooked a variety of desserts, such as cakes, pies, tarts, cookies and ice cream.
- Decorated cakes with icing, frosting and other toppings.
- Adjusted baking times and temperatures based on recipe requirements.
- Utilized ovens, microwaves, freezers and other kitchen equipment when preparing desserts.
- Cleaned up after each shift according to sanitation policies.
- Combined ingredients by hand and with electric mixing equipment.
Education
High School Diploma -
Ombudsman - Charter East High School
Phoenix, AZ05-2014
Skills
- Solutions Development
- Operations Support
- Customer Engagement
- Incident Management
- Data Analytics
- Performance Improvement
- Customer Satisfaction
- Mentoring and training
- Training and coaching
- Route Planning
- Schedule Coordination
- Risk Mitigation
- Workload Management
- Food presentation
- Food Safety
- Server Communication
- Recipe preparation
- Portioning
- Food rotation
- Active listener
- Food Storage
- Kitchen Station Setup
- Prepared Foods Plating
- Effective prioritization
- Recipe Adherence
- Punctual and honest
- Dish preparation
- Highly motivated
- Problem-Solving
- Reliable and Trustworthy
- Meat Cutting
- Knife Skills
- Kitchen Sanitization
- Professional Attitude
- Grilling Techniques
- Sauce preparation
- Time Management
- Quality Control
- Deep Fryer Operation
- Quality assurance and control
- Recipe-based cooking
- Shift Scheduling
Timeline
Service Delivery Manager
LMN Express
11.2021 - 03.2024
Line Cook
Morning Squeeze
05.2019 - 04.2020
Line Cook
Lettuce Entertain You
09.2014 - 04.2019
High School Diploma -
Ombudsman - Charter East High School