Jonathan Gamat
Winchester,United States
Summary
Professional with strong background in passenger services, adept at managing customer interactions and resolving issues efficiently. Skilled in coordinating with team members to ensure seamless operations and consistently meeting service standards. Known for adaptability, clear communication, and focus on delivering positive outcomes.
Overview
11
11
years of professional experience
Work History
Freezer Operator
Nature's Touch Frozen Foods
04.2023 - 02.2025
- Maintained a safe working environment through strict adherence to safety protocols and guidelines.
- Supported overall warehouse operations through cross-functional collaboration with receiving, shipping, and transportation departments.
- Improved freezer efficiency by performing regular maintenance and troubleshooting tasks on equipment.
- Contributed to company-wide sustainability efforts by implementing energy-saving measures within the freezer facility.
Passenger Service Agent
Dnata
03.2022 - 03.2023
- Oversaw ticketing, gate and ramp services.
- Escorted handicapped passengers from terminal to aircraft.
- Tagged baggage and routed to appropriate location for loading and screening.
- Announced flight status updates and information about gate changes over PA system.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Kept team members in line with Name, Name and Name regulations.
- Monitored security and maintained operational protocols.
- Hired, trained and motivated employees to provide exceptional passenger care and support.
- Managed team member schedules and work assignments.
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Utilized Software to input key data into hotel's database system.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
Passenger Service Agent
Swissport
10.2021 - 03.2022
- Oversaw ticketing, gate and ramp services.
- Escorted handicapped passengers from terminal to aircraft.
- Tagged baggage and routed to appropriate location for loading and screening.
- Announced flight status updates and information about gate changes over PA system.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Kept team members in line with Name, Name and Name regulations.
- Monitored security and maintained operational protocols.
- Hired, trained and motivated employees to provide exceptional passenger care and support.
- Managed team member schedules and work assignments.
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Utilized Software to input key data into hotel's database system.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
Passenger Service Agent
Maximus Global Services
06.2021 - 10.2021
- Oversaw ticketing, gate and ramp services.
- Escorted handicapped passengers from terminal to aircraft.
- Tagged baggage and routed to appropriate location for loading and screening.
- Announced flight status updates and information about gate changes over PA system.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Kept team members in line with Name, Name and Name regulations.
- Monitored security and maintained operational protocols.
- Hired, trained and motivated employees to provide exceptional passenger care and support.
- Managed team member schedules and work assignments.
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Utilized Software to input key data into hotel's database system.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
Cabin Cleaner
Dnata
03.2021 - 06.2021
- Safely used chemicals and other cleaning equipment.
- Cleaned aircraft's cockpit and replaced headsets as instructed.
- Cleaned, sorted and stored equipment inside aircraft spaces.
- Serviced aircraft lavatories by draining, rinsing and disinfecting tank system.
- Maintained, cleaned and sanitized interior of aircraft.
- Conducted security searches under seats and in compartments to locate misplaced or unauthorized items.
- Accurately stocked aircraft inventory.
- Verified delivered supplies against requisition paperwork and documented discrepancies.
- Equipped cabin following checklist covering food, passenger and crew items.
- Documented completed work with logs of hours, supply use and notable incidents or findings.
- Emptied lavatory systems and refilled sanitizer fluid tanks to prescribed levels.
- Towed aircraft to gates and hangars using tractors and other vehicles.
- Operated de-icing equipment such as truck-mounted cranes and sprayers.
- Communicated with dispatchers and traffic control personnel to coordinate vehicle movements.
- Mixed and tested cleaning compounds and solutions for compliance with recommended compositions.
- Inspected aircraft for cracks, metal fatigue and other signs of wear or damage.
- Maintained accurate documentation of performed work and completed tasks.
- Refilled aircraft potable water tanks, applying appropriate safety and health guidelines to connections and transportation.
- De-greased aircraft exteriors using approved cleaning solvents and equipment.
Cabin Cleaner
ABM Industries
03.2021 - 05.2021
- Safely used chemicals and other cleaning equipment.
- Cleaned aircraft's cockpit and replaced headsets as instructed.
- Cleaned, sorted and stored equipment inside aircraft spaces.
- Serviced aircraft lavatories by draining, rinsing and disinfecting tank system.
- Maintained, cleaned and sanitized interior of aircraft.
- Conducted security searches under seats and in compartments to locate misplaced or unauthorized items.
- Accurately stocked aircraft inventory.
- Verified delivered supplies against requisition paperwork and documented discrepancies.
- Equipped cabin following checklist covering food, passenger and crew items.
- Documented completed work with logs of hours, supply use and notable incidents or findings.
- Towed aircraft to gates and hangars using tractors and other vehicles.
- Emptied lavatory systems and refilled sanitizer fluid tanks to prescribed levels.
- Operated de-icing equipment such as truck-mounted cranes and sprayers.
- Communicated with dispatchers and traffic control personnel to coordinate vehicle movements.
- Mixed and tested cleaning compounds and solutions for compliance with recommended compositions.
- Inspected aircraft for cracks, metal fatigue and other signs of wear or damage.
- Maintained accurate documentation of performed work and completed tasks.
- De-greased aircraft exteriors using approved cleaning solvents and equipment.
- Refilled aircraft potable water tanks, applying appropriate safety and health guidelines to connections and transportation.
- Directed vehicles to designated storage and take-off areas using hand signals and lighted batons.
Passenger Service Agent
Swissport
02.2020 - 03.2020
- Escorted handicapped passengers from terminal to aircraft.
- Oversaw ticketing, gate and ramp services.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Announced flight status updates and information about gate changes over PA system.
- Kept team members in line with Name, Name and Name regulations.
- Monitored security and maintained operational protocols.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Tagged baggage and routed to appropriate location for loading and screening.
- Managed team member schedules and work assignments.
- Hired, trained and motivated employees to provide exceptional passenger care and support.
- Utilized Software to input key data into hotel's database system.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
Cabin Cleaning Agent
Dnata
11.2019 - 02.2020
- Safely used chemicals and other cleaning equipment.
- Cleaned aircraft's cockpit and replaced headsets as instructed.
- Serviced aircraft lavatories by draining, rinsing and disinfecting tank system.
- Accurately stocked aircraft inventory.
- Cleaned, sorted and stored equipment inside aircraft spaces.
- Equipped cabin following checklist covering food, passenger and crew items.
- Verified delivered supplies against requisition paperwork and documented discrepancies.
- Documented completed work with logs of hours, supply use and notable incidents or findings.
- Maintained, cleaned and sanitized interior of aircraft.
- Conducted security searches under seats and in compartments to locate misplaced or unauthorized items.
- Operated de-icing equipment such as truck-mounted cranes and sprayers.
- De-greased aircraft exteriors using approved cleaning solvents and equipment.
- Maintained accurate documentation of performed work and completed tasks.
- Communicated with dispatchers and traffic control personnel to coordinate vehicle movements.
- Directed vehicles to designated storage and take-off areas using hand signals and lighted batons.
- Towed aircraft to gates and hangars using tractors and other vehicles.
- Inspected aircraft for cracks, metal fatigue and other signs of wear or damage.
- Refilled aircraft potable water tanks, applying appropriate safety and health guidelines to connections and transportation.
- Emptied lavatory systems and refilled sanitizer fluid tanks to prescribed levels.
- Mixed and tested cleaning compounds and solutions for compliance with recommended compositions.
Machine Operator
Rubbermaid Consumer Products
07.2015 - 09.2019
- Prevented load shifting or damage by using bracing and strapping techniques.
- Performed cycle counts and inventory control to accurately track product levels.
- Received and unpacked shipments and new equipment as directed.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Informed purchasing team of missing or damaged items immediately when unloading and receiving.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Demonstrated and applied product knowledge of company SKUs.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Kept storage areas organized, clean and secure to fully protect company assets.
- Used hand-held scanners and physical logs to accurately track item movements.
- Packed items into appropriate containers for shipment.
- Transported inventory items to appropriate locations.
- Monitored production schedule to keep proper amount of inventory on hand.
- Operated equipment while observing standard safety procedures.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Shipped material and performed boxing, packing, labeling and preparation of related documents.
- Drove vehicles to deliver products and picked-up rejected or defective materials for return.
- Operated machining equipment safely with team of operators.
- Maintained organized work area by cleaning and removing hazards.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Made sure that products were produced on time and are of good quality.
- Inspected finished products for quality and adherence to customer specifications.
- Reviewed production schedules and streamlined processes.
- Adjusted machines to increase productivity for runs.
- Assembled products according to changing daily work orders and specific customer needs.
- Oversaw logistics and inventory management for storeroom.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices or products.
- Performed general equipment maintenance and repair to minimize downtime.
- Inspected products and machines to maintain quality and efficiency.
- Prepared reports and technical documentation of day-to-day production processes.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Kept detailed production records and identified hold-ups.
- Set up and operated various machine tools and jigs to produce precision parts.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
- Maintained equipment performance by lubricating and cleaning components.
- Set accurate feed rates and trimming protocols to maintain efficient production and meet schedule demands.
- Complied with company and OSHA safety rules and regulations.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Calibrated, tested and adjusted machine settings or controls in preparation for production operations.
- Followed tooling instructions and product specifications to determine and implement operational sequences.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Dismantled machinery to access, remove and replace worn components and keep production within optimal tolerances.
- Tended operating machinery to identify equipment malfunctions and locate sources of product defects.
- Set up and ran machinery to produce exceptional products for industrial needs.
Cashier
Martins Grocery Store
06.2014 - 07.2015
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new team members on sales software system operation.
- Checked personal identifications during alcohol and tobacco sales.
- Processed customer refunds and exchanges according to established guidelines.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Reviewed new promotions and monitored price changes.
- Stocked, tagged and displayed merchandise as required.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Collected and authorized payments of guests.
- Created price tags and merchandise signs.
- Tallied cash drawer at beginning and end of each work shift.
- Greeted customers entering store and responded promptly to customer needs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Skills
- Boarding gate procedures
- Coordinating schedules
- Baggage handling
- Fares calculations
- Computer terminal operations
- Check-in processes
- Ticketing
- Reservations
- Software Name proficiency
- Employee training
- Public Announcements
- Performance improvements
- Till counting
- Friendly service mentality
- Travel bookings
- Transportation information
- Telephone reservations
- Area operations expertise
- Customer service management
Timeline
Freezer Operator
Nature's Touch Frozen Foods
04.2023 - 02.2025
Passenger Service Agent
Dnata
03.2022 - 03.2023
Passenger Service Agent
Swissport
10.2021 - 03.2022
Passenger Service Agent
Maximus Global Services
06.2021 - 10.2021
Cabin Cleaner
Dnata
03.2021 - 06.2021
Cabin Cleaner
ABM Industries
03.2021 - 05.2021
Passenger Service Agent
Swissport
02.2020 - 03.2020
Cabin Cleaning Agent
Dnata
11.2019 - 02.2020
Machine Operator
Rubbermaid Consumer Products
07.2015 - 09.2019
Cashier
Martins Grocery Store
06.2014 - 07.2015