Jonathan Garcia
Hospitality/Customer Service-Front Desk Clerk
El Paso,TX
Summary
Hardworking Customer Service Representative with 10 years of experience working with Front Desk Clerk. Trained in project and time management with extensive knowledge of Hotel Reservation and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Overview
6
6
years of post-secondary education
10
10
years of professional experience
Work History
Customer Service Representative
Days Inn Hotel
El Paso, TX
12.2010 - 12.2020
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Kept accounts in balance and ran daily reports to verify totals.
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
Education
High School Diploma -
Bel Air High School
El Paso, TX 05.1973 - 05.1977
Office Clerk/Accounting
El Paso Community College
El Paso, TX 09.1978 - 09.1980
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Sales expertise
undefinedQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Service Representative
Days Inn Hotel
12.2010 - 12.2020
Office Clerk/Accounting
El Paso Community College
09.1978 - 09.1980
High School Diploma -
Bel Air High School
05.1973 - 05.1977
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