JONATHAN GARCIA
IT Managment
Brandon,FL
Summary
Looking for the opportunity to grow within the organization. Proficient IT Support Specialist thrives setting up and maintaining stations, training users and supporting pivotal process improvements to Business systems and software. Well-versed knowledge of up-to-date business practices, IT standards and government regulations. Self-motivated approach to monitoring and resolving troublesome IT issues. Expert collaboration with IT Support Specialist to continuously improve tools and resources.
Overview
2
2
years of post-secondary education
9
9
years of professional experience
Work History
IT Support Specialist
Early Learning Coalition
Tampa, FL
11.2018 - Current
- Provide technical support to end users on operational or maintenance aspects of system equipment and serves as contact on technical and service-related problems.
- Implemented recommendations related to purchasing and installing hardware, software and telecommunications equipment as well as make recommendations for process improvements to improve efficiency in accordance with budgetary restrictions.
- Lead process improvement by identifying, analyzing, and improving upon existing business processes within ELCHC for optimization and to meet new standards of quality.
- Monitored results of process improvements and analyze tangible outcomes.
- Developed data management and IT policies, procedures, and standards.
- Supported the growth of the organization by establishing and leading systems integration, procurement, vendor analysis/selection and gap analysis efforts within our organization.
- Manage technology budgets across the organization and in alignment with long-term strategies.
- Guided the deployment, monitoring, maintenance, development, upgrade and support of all data management and IT systems, including telecommunications, and Meraki servers.
- Benchmark, analyze, report on, and make recommendations for the improvement and growth of the data management and IT infrastructure and systems.
- Continued to stay current on all of the latest developments in Information Technology.
- Perform other duties that may be necessary to maintain the success of the organization, as determined by leadership.
Logistics Analyst
US Army
Fort Hood, Texas
05.2011 - 02.2016
- Served as the “go -to” person (subject matter expert) for immediate resolution of technical issues.
- Enforced and maintained accountability of employees within the organization, providing positive guidance for their personal and professional development.
- Analyzed, researched, and resolved problems and discrepancies related to inventory management functions for ordinance organizations resulting in compliance with all organizational needs and adherence to supply discipline standards.
- Cultivated various logistical movements of vehicles traveling over 50 miles with no delay time and finished ahead of schedule, meeting all deadlines.
- Implemented quarterly, semi-annual and annual inspections ensuring the accountability and serviceability of equipment and associated items were always mission ready.
- Authorized documentation developmental timelines, prepared shipping documents and generated reports on a weekly basis resulting in no commander delinquency reports.
- Managed system support functions to set priorities and service levels expectations.
Help Desk Representative
Transcend Services
Brooksville, FL
08.2009 - 05.2011
- Diagnosed software issues remotely to hospitals VPN servers, printers, and ensured medical personnel had access to hospital software.
- Analyzed and resolved incidents and requests regarding the use of applications including assisting users with formatting word documents, PowerPoint presentations, and Excel spreadsheets.
- Supervised customer support team on night shift and ensured that staff had the necessary support for them to complete their job requirements.
- Provided technical hardware and software support to each authorized user as needed.
- Provided support to remote users and focused on eliminating or reducing employee downtime.
- Administered and maintained end user accounts, permissions, and access rights.
- Managed corporate security system by adding and deleting accounts as directed by Management.
- Monitored user behavior and lead generation.
Education
Bachelor of Science - Cybersecurity, Current
Perdue University Global
Tampa, FL 08.2020 - Current
Associate of Science - Information Technology
Keiser University
Tampa, FL 05.2017 - 08.2018
Skills
Mac systems
VPN
Office 365
VOIP/3CX PBX/SIP Trunking
Networking and Routing protocols
Cloud Based Technology
Secret Clearance
Windows Server 2016
Budgeting
Data Analysis
Software Installation
Process Improvements
Reporting Tools
Staff Management
Repair
Timeline
Bachelor of Science - Cybersecurity, Current
Perdue University Global
08.2020 - Current
IT Support Specialist
Early Learning Coalition
11.2018 - Current
Associate of Science - Information Technology
Keiser University
05.2017 - 08.2018
Logistics Analyst
US Army
05.2011 - 02.2016
Help Desk Representative
Transcend Services
08.2009 - 05.2011