Jonathan Garcia

Receptionist/Team Leader

Larry Adkins Pet Doc Hospitals

Orlando, FL

08.2017 - Current

Greeted visitors and answered incoming calls in a professional manner.
Maintained the reception area, ensuring it was clean and organized at all times.
Provided customer service to visitors and clients by answering questions and directing them to the appropriate personnel.
Assisted with scheduling appointments for customers, clients, and employees.
Coordinated with team members to ensure smooth operations of the reception desk.
Organized and filed paperwork according to established procedures.
Managed database entries of customer information in order to keep track of all contacts.
Ensured compliance with company policies concerning health and safety regulations.
Supervised junior staff members in their day-to-day duties as assigned.
Collaborated with colleagues to develop strategies that increased efficiency in the workplace.
Performed data entry and other administrative tasks to support departments.
Organized files and spreadsheets to simplify staff access or retrieval.
Screened and responded to emails, messages and other correspondence, freeing up senior management.
Obtained and processed payments from clients for products and services.
Handled diverse needs for clients in-person, by phone or through email.
Investigated and analyzed client complaints to identify and resolve issues
Coordinated appointment calendar and balanced schedules to promote optimal productivity.
Maintained client accounts by obtaining, recording and updating personal and financial information.
Sorted invoices for accounting department by date stamping and filing by vendor code.
Protected clients' rights by maintaining confidentiality of personal and financial information.
Maintained records of all transactions, payments, and adjustments.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Similar Profiles

Kelvin SanchezKelvin Sanchez

Veterinary Surgery Technician / Senior Technician at Lee road pet doc hospital/ Winterpark436 pet doc hospital/ Semoran&408 pet doc hospital (Dr. Larry Adkins)Veterinary Surgery Technician / Senior Technician at Lee road pet doc hospital/ Winterpark436 pet doc hospital/ Semoran&408 pet doc hospital (Dr. Larry Adkins)