Jonathan Garcia
Saint Cloud,FL
Summary
Dedicated team lead known for a strong work ethic and positive attitude. Proven ability to enhance workplace efficiency and team performance through effective staff management and administrative skills, resulting in significant operational productivity improvements.
Overview
14
14
years of professional experience
Work History
Receptionist/Team Leader
Larry Adkins Pet Doc Hospitals
Orlando, FL
08.2017 - Current
- Greeted visitors and answered incoming calls in a professional manner.
- Maintained the reception area, ensuring it was clean and organized at all times.
- Provided customer service to visitors and clients by answering questions and directing them to the appropriate personnel.
- Assisted with scheduling appointments for customers, clients, and employees.
- Coordinated with team members to ensure smooth operations of the reception desk.
- Organized and filed paperwork according to established procedures.
- Managed database entries of customer information in order to keep track of all contacts.
- Ensured compliance with company policies concerning health and safety regulations.
- Supervised junior staff members in their day-to-day duties as assigned.
- Collaborated with colleagues to develop strategies that increased efficiency in the workplace.
- Performed data entry and other administrative tasks to support departments.
- Organized files and spreadsheets to simplify staff access or retrieval.
- Screened and responded to emails, messages and other correspondence, freeing up senior management.
- Obtained and processed payments from clients for products and services.
- Handled diverse needs for clients in-person, by phone or through email.
- Investigated and analyzed client complaints to identify and resolve issues
- Coordinated appointment calendar and balanced schedules to promote optimal productivity.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Maintained records of all transactions, payments, and adjustments.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Overnight Stocker
Neighborhood Walmart
Winter Springs, FL
04.2016 - 05.2016
Golf Cart food seller/cashier
El Legado Golf Resort
Guayama, PR
06.2010 - 08.2012
Arcade Attendant
Time Out
Guayama, PR
10.2010 - 05.2012
Cashier
Monchis Cafe
Guayama, PR
08.2010 - 10.2010
Education
Bachelor of Science - Nursing
Sagrado Corazon
San Juan, PR10-2024
Associate of Science - Software Development
Full Sail University
Winter Park, FL01.2015
Diploma - General studies
Guamani Private school
Guayama, PR01.2012
Skills
- Scheduling
- Organization skills
- Verbal and written communication
- Administrative support
- Data entry
- File management
- Performance improvement
- Staff management
- Schedule management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Receptionist/Team Leader
Larry Adkins Pet Doc Hospitals
08.2017 - Current
Overnight Stocker
Neighborhood Walmart
04.2016 - 05.2016
Arcade Attendant
Time Out
10.2010 - 05.2012
Cashier
Monchis Cafe
08.2010 - 10.2010
Golf Cart food seller/cashier
El Legado Golf Resort
06.2010 - 08.2012
Bachelor of Science - Nursing
Sagrado Corazon
Associate of Science - Software Development
Full Sail University
Diploma - General studies
Guamani Private school
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