Summary
Overview
Work History
Education
Skills
Timeline
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Jonathan Garcia

Providence,RI

Summary

Dependable professional with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty.

Overview

2
2
years of professional experience

Work History

Temp-Customer Service Representative

Narragansett Bay Insurance
Johnston, RI
07.2024 - 10.2024
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered incoming calls according to the correct queue.

Processor

Summit Settlement Services
Johnston, RI
10.2023 - 01.2024
  • Reviewed documentation from third parties to ensure accuracy before submitting them to underwriters.
  • Ensured compliance with all applicable regulations, laws, and guidelines.
  • I got in contact with different banks to ensure that loans were paid off.
  • Reviewed and verified settlement documents for accuracy prior to entering into the system.
  • Investigated discrepancies between customer's accounts and reported any issues to management.
  • Resolved any problems or disputes related to settlements, such as late payments or incorrect amounts due.

Support Analyst Intern

Citizens Bank
Johnston, RI
02.2023 - 07.2023
  • Called an average of 125 customers daily to provide them with general updates regarding their accounts and relationships with the bank.
  • Documented notes and information following each customer call to ensure that all the information is accurately recorded through Velocify.
  • Answered questions regarding financial concerns that customers have with their accounts.
  • Developed effective working relationships with team members across multiple departments.
  • Participated in daily huddles with team members in order to discuss common goals and objectives.

Crew Team Member

Walgreen's Pharmacy
Providence, RI
05.2022 - 11.2022
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.

Education

Some College (No Degree) - Business Operations

Year Up
Providence, RI
07-2023

High School Diploma -

Jorge Alvarez High School
06-2021

Skills

  • Positive attitude
  • Cash handling
  • Problem-solving
  • Conflict resolution
  • Attention to detail
  • Telephone etiquette
  • Basic math
  • Customer engagement
  • Bilingual in Spanish and English
  • Professional demeanor

Timeline

Temp-Customer Service Representative

Narragansett Bay Insurance
07.2024 - 10.2024

Processor

Summit Settlement Services
10.2023 - 01.2024

Support Analyst Intern

Citizens Bank
02.2023 - 07.2023

Crew Team Member

Walgreen's Pharmacy
05.2022 - 11.2022

Some College (No Degree) - Business Operations

Year Up

High School Diploma -

Jorge Alvarez High School

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Jonathan Garcia