Jonathan Garza
Miami
Summary
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
18
18
years of professional experience
Work History
HR Operation Specialist
Lennar Corporation
01.2024 - Current
- Streamlined HR operations by implementing efficient processes and procedures.
- Improved employee satisfaction with the implementation of targeted engagement initiatives.
- Managed benefits administration for a diverse workforce, ensuring compliance and accuracy.
- Developed comprehensive onboarding programs to quickly integrate new employees and reduce turnover rates.
- Managed full employee lifecycle processes, including onboarding, offboarding,and performance evaluations.
- Reduced time-to-fill for open positions through proactive recruitment strategies and successful candidate sourcing techniques.
- Developed and implemented HR policies and procedures to ensure compliance
with state and federal regulations
Office Services Clerk
Pacin Levine, P.A
09.2021 - 09.2023
- Make deliveries and pick-ups from clients and vendors utilizing company vehicles
- Support Management in various office administration duties
- Open to traveling within state of Florida, when needed
- Sort and prepare documents for imaging
- Scan and verify documents
- Improved office efficiency by organizing and maintaining filing systems for documents, records, and correspondence.
- Filing of documents at th courthouse
- Preparing offices and workstations for new hires
- May assist other administrative staff with overflow work, including word processing, data entry and Internet research tasks
- Perform basic clerical tasks
- May require computer and data entry skills
- Other administrative responsibilities as requested.
Jewelry Consultant/Sales Manager
Signet Jewelers Inc.
12.2016 - 09.2021
- Top 10 in sales volume in the Miami and Chicago markets.
- Boosted sales revenue through effective upselling techniques and in-depth product knowledge.
- Enhanced customer satisfaction by providing personalized jewelry recommendations based on individual preferences and needs.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Established rapport with potential clients by conducting targeted outreach initiatives such as cold calling or email campaigns.
- Managed budgets effectively while maintaining proper inventory levels throughout the year ensuring optimal profitability without compromising service quality.
Field Organizer
Our Future
08.2016 - 11.2016
- Conducted phone banks, data entry, and assisted new voters to vote by mail
- Gained knowledge on the Florida Voter Law
- Provided information to Hispanic voters in their native language
- Developed strong relationships with community leaders, enhancing the campaign''s local presence and support.
- Collaborated with other organizers on strategy development, improving coordination between regional teams.
- Facilitated communication between field staff members by organizing weekly meetings for updates on goals achieved or challenges faced.
- Enhanced voter turnout by implementing effective outreach strategies and targeted communication efforts.
- Maintained a secure voting environment by enforcing strict security protocols and collaborating with local law enforcement agencies.
Team leader, Dade College, Instructional Assistant
Learning Resource Department
06.2014 - 08.2016
- Adhered to College goals and objectives
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Assisted in the development of course materials, resulting in more effective learning experiences for students.
- Contributed to the improvement of campus-wide policies and procedures by serving on various committees and task forces.
- Communicated with students from multiethnic and multicultural backgrounds to meet their educational goals
- Assisted Staff and Faculty with student achievement
- Increased efficiency by implementing new processes and providing administrative support to management.
- Reduced employee turnover through thoughtful onboarding procedures and ongoing professional development opportunities.
- Organized company-wide events to foster a positive work culture and enhance employee engagement.
Jewelry Consultant/Key Holder
Zales/Gordon Jewelers
01.2006 - 01.2011
- 3ed key holder with management responsibilities
- Payroll and loss prevention.
Education
Associate of Arts -
Miami Dade College
Miami, FLHigh school diploma -
Atlantis Academy
Miami, FL06.2002
Skills
- Store Management Experience
- Employment law knowledge
- Onboarding and Orientation
- Payroll Processing
- HR Metrics and Analytics
- Point of Sale (8 years)
- Sales (10 years)
- Store Management Experience (4years)
- Sales Experience
- Deadline-oriented
- Research and analysis
- Leadership/ Supervising Experience
- Spanish
- Customer Service
- Time Management
- Multilingual
- Cash handling
- Clerical Experience
- Word Processing
- Administrative Experience
- Sales: Influence & Negotiation — Proficient
Timeline
HR Operation Specialist
Lennar Corporation
01.2024 - Current
Office Services Clerk
Pacin Levine, P.A
09.2021 - 09.2023
Jewelry Consultant/Sales Manager
Signet Jewelers Inc.
12.2016 - 09.2021
Field Organizer
Our Future
08.2016 - 11.2016
Team leader, Dade College, Instructional Assistant
Learning Resource Department
06.2014 - 08.2016
Jewelry Consultant/Key Holder
Zales/Gordon Jewelers
01.2006 - 01.2011
Associate of Arts -
Miami Dade College
High school diploma -
Atlantis Academy