Jonathan Gerges
Herndon,Virginia
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
3
3
years of professional experience
Work History
Sales Advisor
Best Buy
Leesburg, VA
12.2022 - 04.2023
- Provided customers with information on products and services available.
- Demonstrated product features and benefits to potential customers.
- Gathered customer feedback to improve sales strategies.
- Developed relationships with new and existing clients through contact management systems.
- Resolved customer complaints in a timely manner.
- Identified customer needs and tailored solutions accordingly.
- Maintained accurate records of all sales activities, including contacts, accounts, orders, payments.
Server
Chili's Restaurant
Sterling, VA
04.2023 - 11.2023
- Provided excellent customer service to ensure satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Provided exceptional service to high volume of daily customers.
Front Desk Receptionist
Westin Hotel
Herndon, Virginia
07.2022 - 12.2022
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
Catering Supervisor
Rupa Vira's Catering Services
Ashburn, Virginia
07.2021 - Current
- Organized and oversaw banquet setup, service, breakdown, and storage of equipment.
- Supervised and coordinated day-to-day activities of catering staff, including scheduling shifts and assigning tasks.
- Assisted in the development of standard operating procedures for catering services.
- Trained new employees in proper meal preparation techniques, customer service etiquette, and safety protocols.
- Interacted with guests on a regular basis to ensure satisfaction with meals served at catered functions.
- Resolved any complaints or concerns from customers regarding catering services provided.
Education
Associate of Science - Aerospace Engineering
Northern Virginia Community College
Annandale, VA05-2026
High School Diploma -
Westfield High School
Chantilly, VA06-2024
Skills
- Relationships and rapport
- Client Engagement
- Time Management
- Customer Service
- Client rapport building
Timeline
Server
Chili's Restaurant
04.2023 - 11.2023
Sales Advisor
Best Buy
12.2022 - 04.2023
Front Desk Receptionist
Westin Hotel
07.2022 - 12.2022
Catering Supervisor
Rupa Vira's Catering Services
07.2021 - Current
Associate of Science - Aerospace Engineering
Northern Virginia Community College
High School Diploma -
Westfield High School