Jonathan Glass
Canton,OH
Summary
Methodical director with several years of comprehensive experience overseeing daily operations of company or organization. Hardworking and versatile professional well-versed in executing business strategies, preparing and implementing business plans and overseeing financial performance. Thorough knowledge of market changes and trends paired with strong grasp of corporate finance and performance measures.
Overview
11
11
years of professional experience
Work History
Director of Network Operations
Access2Care
DesMoines, IA
01.2024 - Current
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Collaborated with senior leadership to set long-term objectives for the company.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Identified opportunities for improvement in operational performance metrics.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Reviewed internal reports and identified areas of risk or potential cost savings.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Established relationships with vendors and suppliers to secure favorable terms for materials or services.
- Monitored market conditions and competitor activities to inform business decisions.
- Served as a public spokesperson at industry events or conferences.
- Assessed employee performance against established benchmarks or targets.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Negotiated agreements with external partners such as contractors or consultants.
- Facilitated collaboration between teams by encouraging open communication channels.
- Managed crisis situations to minimize impact on operations and reputation.
- Promoted a culture of innovation and encouraged staff to contribute ideas.
- Directed operations to improve efficiency and increase profit margins.
Regional Network Manager
Access2Care
Des Moines, IA
09.2019 - 01.2024
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Built strong operational teams to meet process and production demands.
Director of Operations
American Ems
Canton, OH
03.2015 - 09.2019
- Directed day-to-day operations of Ambulance Service.
- Managed staffing and unit scheduling to optimize efficiency and profit.
- Responsible for fleet maintenance.
- Developed training and education for employee development.
- Fostered relationships with stakeholders such as nursing facilities, hospitals, local fire and EMS agencies, and municipalities.
- Responsible for quality improvement and assurance.
- Responsible for quality assurance of documentation to increase revenue cycles for reimbursement.
Paramedic Supervisor
Smith Ambulance Service, Inc.
Dover, OH
10.2013 - 03.2015
- Monitored and evaluated personnel performance in order to ensure compliance with departmental policies and procedures.
- Facilitated communication between medical personnel, other departments, and external agencies as needed.
- Coordinated patient care activities on-site at emergency scenes or during transport to healthcare facilities.
- Provided clinical guidance to paramedics regarding diagnosis, treatment protocols, medications.
- Reviewed incident reports submitted by paramedics for accuracy and completeness.
- Performed administrative duties such as scheduling shifts, managing payroll records, ordering supplies.
- Responded promptly to complaints from patients or their families concerning paramedic services provided.
Education
Ohio Paramedic LIcense - Paramedicine
Stark County Paramedic Program
Canton12-1998
Associate of Applied Science - Dairy Science And Technology
OSU-ATI
Wooster Ohio12-1992
General
Hillsdale High School
Jeromesville, OH05-1987
Skills
- Staff Management
- Operations Management
- Project Management
- Business Planning
- Business Development
- Logistics Management
- Project Coordination
- Team Management
Timeline
Director of Network Operations
Access2Care
01.2024 - Current
Regional Network Manager
Access2Care
09.2019 - 01.2024
Director of Operations
American Ems
03.2015 - 09.2019
Paramedic Supervisor
Smith Ambulance Service, Inc.
10.2013 - 03.2015
Ohio Paramedic LIcense - Paramedicine
Stark County Paramedic Program
Associate of Applied Science - Dairy Science And Technology
OSU-ATI
General
Hillsdale High School
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