Jonathan Goins
Lucasville,OH
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Bradley Creek Marina
Wilmington, North Carolina
09.2021 - 06.2022
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
Associate
Crows Nest Yacht Club
Atlantic Beach, North Carolina
06.2019 - 09.2021
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Increased customer satisfaction significantly within department.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Educated staff on organizational mission and goals to help employees achieve success.
- Managed customer boat loading and unloading for storage in the marina with precision.
- Mastered fork lift operation with skill and accuracy.
Retail Sales Associate
Lowe's
Wheelersburg, OH
08.2018 - 04.2019
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Logistics Team Member
Focus Logistics Solutions
Dublin, OH
09.2016 - 08.2018
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Reviewed order data to verify transactions and shipping dates.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Coordinated dispatching of drivers to accomplish daily delivery requirements.
Certified Personal Trainer
Lifetime Fitness Clubs
Columbus, Ohio
06.2015 - 06.2016
- Monitored proper execution and form of clients and adjusted positions to improve results and safety.
- Cultivated positive relationships with participants by interacting with group during fitness classes.
- Successfully sold personal training packages .
- Maintained cleanliness of group fitness room, mirrors, floor and fitness equipment.
Education
MBA - Master of Business Administration
Franklin University
Columbus, OH05.2015
Bachelor of Science - Exercise Science
Shawnee State University
Portsmouth, OH05.2013
High School Diploma -
Valley High School
Lucasville, OH05.2009
Skills
- Managing Multiple Priorities
- Managing Operations and Efficiency
- Directing Team Members
- Product and Service Knowledge
- Scheduling and Coordinating
- Shift Coverage
- Store Opening and Closing Procedures
- Answering Customer Questions
- Fast Reaction Time
- Stockroom Maintenance
- Safe Moving Operations
- Storage and Stacking
- Material Handling
- Loading and Unloading
- Lift Equipment Operation
- Verbal and Written Communication
- Time Management
- Skid, Platform and Car Emptying
Timeline
Assistant Manager
Bradley Creek Marina
09.2021 - 06.2022
Associate
Crows Nest Yacht Club
06.2019 - 09.2021
Retail Sales Associate
Lowe's
08.2018 - 04.2019
Logistics Team Member
Focus Logistics Solutions
09.2016 - 08.2018
Certified Personal Trainer
Lifetime Fitness Clubs
06.2015 - 06.2016
MBA - Master of Business Administration
Franklin University
Bachelor of Science - Exercise Science
Shawnee State University
High School Diploma -
Valley High School
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