Jonathan Gomes
San Antonio,TX
Summary
Reliable Team Member with solid background meeting and exceeding production demands. Efficiently carries out physically demanding work by keeping supplies organized, and following orders. Brings reliability combined with focus on customer satisfaction and teamwork. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Server
Olive Garden
San Antonio, TX
02.2024 - Current
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Accurately recorded orders on cash register and point-of-sale system.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
Sales Advisor
H&M Hennes & Mauritz
La Jolla, CA
05.2021 - 09.2023
- Answered requests and concerns with friendly and knowledgeable service.
- Stayed up-to-date on latest trends in sales promotions, product updates and service changes.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Fostered relationships with customers to expand customer base and retain business.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Improved overall customer purchasing experiences to promote steady revenue.
Beauty Advisor
Sephora
La Jolla, CA
08.2023 - 09.2023
- Provided customers with product advice and recommendations based on their individual needs.
- Assisted in the development of new beauty products and services.
- Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Greeted customers upon entering store or salon and established friendly relationships with them.
- Maintained an up-to-date knowledge of all beauty products available for sale.
Team Member/Certified Trainer
Chick-Fil-A Inc.
Schertz/New Braunfels, TX
02.2017 - 12.2022
- Promoted increased productivity through appropriate allocation of resources, budgets, inventories, training support and team building materials.
- Managed various training courses by developing curricula, instructions, documents and written tests.
- Guest service and food preparation duties. Greeting customers, taking customer orders, and completing transactions on the cash register.
- Developed skill-specific training programs to promote employee development.
- Assessed training needs, using employee surveys and interviews to gather data.
- Trained new team members on different positions in the store.
Food Demonstrator
HEB Grocery Store
Schertz, TX
01.2022 - 04.2022
- Welcomed interested people to table, offered food samples and explained details about products, including coupons and nutritional information.
- Neatly set up product demonstration area and placed information materials within easy reach.
- Observed health and hygiene standards to bolster food safety sampling by consumers.
- Promoted special deals and encouraged product purchases through effective communication and persuasion skills.
- Utilized microwave ovens and different utensils in food preparation for product demonstrations.
- Answered questions and helped customers find items while offering samples.
Cashier
Dairy Queen
Premont, TX
08.2015 - 12.2016
- Drove sales and add-on purchases by promoting specific item options to customers.
- Helped customers find specific products, answering questions and offering advice.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Completed money transactions and preparing ice cream
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Processed customer payments quickly and returned exact change and receipts.
Education
Bachelor of Arts - Dance
Texas State University
San Marcos, TX05.2022
Associate of Arts - Dance
Northwest Vista College
San Antonio, TX05.2020
High School Diploma -
Premont High School
Premont, TX06.2016
Skills
- Educational leadership
- Professional development
- Exemplary communication skills
- Makeup Artist
- Team player
- Pop culture knowledge
- Natural leader
- Effective team player
- Detail-oriented
- Improvement planning
- Training and coaching
- Cheerleader (Captain)
- Trumpet Player
Additional Information
Member of the National Society of Leadership and Success
Summa Cum Laude
Graduated college with 3.84 GPA
Member of CIMTEYA
Dean’s List 4X
High School Cheerleading Captain, Band/Mariachi Trumpet Section Leader
Inducted into National Honor Society
Graduated top ten ranking sixth in High School
Timeline
Server
Olive Garden
02.2024 - Current
Beauty Advisor
Sephora
08.2023 - 09.2023
Food Demonstrator
HEB Grocery Store
01.2022 - 04.2022
Sales Advisor
H&M Hennes & Mauritz
05.2021 - 09.2023
Team Member/Certified Trainer
Chick-Fil-A Inc.
02.2017 - 12.2022
Cashier
Dairy Queen
08.2015 - 12.2016
Bachelor of Arts - Dance
Texas State University
Associate of Arts - Dance
Northwest Vista College
High School Diploma -
Premont High School