Jonathan Gomez
Overview
16
16
years of professional experience
Work History
Warehouse Manager/ QC Specialist
Empire Fasteners
2016.10 - 2024.06
- Establishing quality standards for products and company procedures
- Reading blueprints and specifications to ensure that operations meet production standards
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays
- Recommending any necessary adjustments and changes to production processes
- Inspecting and testing the materials and equipment produced by a vendor/ manufacturer
- Using gadgets such as a micrometer & screw gauges to measure products
- Removing products that don't meet production standards and recommending strategies to improve product quality
- Accepting or rejecting finished products and discussing inspection results with the production team.
- Performing inspections at random to assess product quality
- Inspecting and approving the quality and quantity of goods or equipment received and shipped out.
- Enforcing health standards, safety and security procedures
- Managing staff, building teams, training employees and monitoring production performance
- Overseeing logistics of receiving, warehousing and dispatch operations
- Meeting regularly with warehouse leads to assess, analyze and develop actionable plans for loss prevention and productivity
- Performing general maintenance of the machinery used in the warehouse
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution
Night Shift Replenishment Team
Restaurant Depot
2015.03 - 2016.01
- Streamlined replenishment processes for increased efficiency in product stocking and distribution
- Used pallet jacks to move stock to designated areas
- Assuring a safe workplace at all times
- Communicating with management as to what our goals are for the night and executing accordingly within deadlines
Overnight Replenishment
Home Depot
2014.02 - 2014.06
- Operating pallet jacks along with forklifts order to move merchandise to designated areas
- Stretch wrapping pallets and tagging them, marking down quantities and using SKU numbers to keep up with store inventory
- Used basic hand tools and electric power tools to assemble and disassemble certain fixtures, also making more space on bay areas
- Displayed excellent time management skills while juggling multiple tasks simultaneously throughout the night shift schedule
Restaurant Server
La Villa
2013.07 - 2014.01
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment
- Cultivated warm relationships with regular customers
- Kept server areas clean and stocked to increase efficiency while working tables
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships
Sales Associate
Foot Locker
2010.09 - 2012.10
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Provide detailed knowledge to customers about current sales and opportunities
- Attended programs and trainings to enhance skills and sales techniques
- Built relationships with customers to encourage repeat business
Sales Associate
American Eagle Outfitters, Inc
2009.10 - 2010.08
- Interacted with buyers to persuade them to purchase the product
- Focused in customers satisfaction and planned sales quota to increase revenue
- Assisted sales manager in pricing and mannequin models for presentations
- Managed returns, exchanges and refunds in accordance with store policy
Call Center Representative
Travel Services & Co
2008.06 - 2009.09
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs
- Delivered prompt service to prioritize customer needs.
- Responsibly achieved and met mandatory daily sales and monthly goals
Education
Diploma -
Aviation High School
Skills
- Forklift Operations
- Staff Supervision
- Warehouse Operations
- Delegating Work
- Employee Safety
- Multitasking
- Leadership Skills
- Dependable team player
- Ability to work diligently under pressure
- Good Communication Skills/ Bilingual
Timeline
Warehouse Manager/ QC Specialist
Empire Fasteners
2016.10 - 2024.06
Night Shift Replenishment Team
Restaurant Depot
2015.03 - 2016.01
Overnight Replenishment
Home Depot
2014.02 - 2014.06
Restaurant Server
La Villa
2013.07 - 2014.01
Sales Associate
Foot Locker
2010.09 - 2012.10
Sales Associate
American Eagle Outfitters, Inc
2009.10 - 2010.08
Call Center Representative
Travel Services & Co
2008.06 - 2009.09
Diploma -
Aviation High School