Jonathan Gomez
Saint Cloud,FL
Summary
Professional computer technician adept at troubleshooting, hardware and software installation, and network maintenance. Strong focus on team collaboration and delivering high-quality results. Reliable, adaptable, and skilled in diagnosing technical issues to ensure optimal system performance. Skilled in customer support, problem-solving, and maintaining secure, efficient IT environments.
Overview
19
19
years of professional experience
Work History
Computer Technician
St Cloud Police Department
03.2022 - Current
- Help Desk for Police Officers
- Basic use of Active Directory
- Received over 300 Laptops for Firefighter and Police Dept. Use
- Reimaging laptops and installing of software used
- Maintaining of Windows Server
- Implemented over 100 Axon body Camera and Docks for officer use
- Keeping Inventory of Axon Products, Cell Phones, Laptops, and Citation Printers
- Web page administration
- Installation and maintenance of Hardware and Software
- Project Management
City Carrier
United States Postal Service
03.2017 - 03.2023
- Receive mail from the distribution center and organize it into an efficient system for sequential delivery
- Deliver mail in a vehicle or on foot along a predetermined route, maintain the established schedule
- Collect any outgoing mail on the route and return it for sorting and delivery
- Assist customers along the route with their postal needs such as providing change of address forms when requested
- Managed 5 different routes weekly
- Carried 100s of letter and packages on different routes daily
Courier/Records Technician
Osceola County Clerk of Courts
10.2012 - 03.2017
- Received files and evidence boxes and placed them in the appropriate sections
- Verified requests for files and evidence from the clerk of court were completed in the stipulated timeframe
- Retrieved appropriate records from storage facilities and data files and transported them to the court as requested
- Collected and transported mail to the court
- Prepped case files for shredding when the retention timeframe passed
Merchandise Host, Promoted to Trainer
Walt Disney World
04.2006 - 07.2013
- Greeted customers upon entry, assisted them with inquiries and additional needs
- Made sales referrals, cross-sell products and introduce new ones
- Handled cash, credit and check transactions with customers
- Promoted to trainer, as a collateral duty, during which I helped implement a new training system
Warehouse Associate, Promoted to Inventory Control Team
John Bean Technology
06.2011 - 10.2012
- Received equipment and parts for airplane loaders
- Safely transported materials within warehouse with forklift
- Kept an inventory of all merchandise entering or exiting the warehouse
- Identified any missing, lost or damaged materials and immediately notified the supervisor
Education
Associate of Applied Science - Network Engineering
Valencia College
Kissimmee, FL03.2022
Associate of Arts - General Education and A.S. Business Administration
Valencia College
Orlando, FL01.2011
Skills
- Computer Assembly
- Basic Network Configuration Skills
- IP Address Management
- Customer-Centric Approach
- Effective Communication Skills
- System Server Maintenance
- Project Coordination
- Desktop and Laptop Troubleshooting
- Windows, Android, IOS Proficiency
- Proficient in Microsoft Office
- Active Directory Management
- Software application installation and update
- Hardware installation
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Computer Technician
St Cloud Police Department
03.2022 - Current
City Carrier
United States Postal Service
03.2017 - 03.2023
Courier/Records Technician
Osceola County Clerk of Courts
10.2012 - 03.2017
Warehouse Associate, Promoted to Inventory Control Team
John Bean Technology
06.2011 - 10.2012
Merchandise Host, Promoted to Trainer
Walt Disney World
04.2006 - 07.2013
Associate of Applied Science - Network Engineering
Valencia College
Associate of Arts - General Education and A.S. Business Administration
Valencia College
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