Detail-oriented Client Service Associate experienced in organizational problem-solving and customer service leadership. Delivered impactful changes through effective team building and employee engagement strategies. Equipped with technical expertise in system maintenance and diagnostics, focused on enhancing operational efficiency and collaboration.
Work History
Technician
2 Years 9 Months
Lexus | 01.2024 - Current
started as luxus auto tech, changed oil and rotated tires
Replaced tires on customer vehicles to ensure safety. / Conducted multi-point inspections on vehicles to assess condition.
Answered calls and scheduled appointments in the bdc scurvies room.
Transitioned to the role of Scurvies Porter after promotion.
Greeted customers and directed them to their scurvies advisors.
Quick Lube Manger
4 Years 4 Months
Salt Lake Valley GMC | 06.2022 - Current
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Produced thorough, accurate and timely reports of project activities.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Recruited and trained new employees to meet job requirements.
Delegated work to staff, setting priorities and goals.
Organized team activities to build camaraderie and foster pleasant workplace culture.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Proposed or approved modifications to project plans.
Evaluated individual and team business performance and identified opportunities for improvement.
Analyzed business performance data and forecasted business results for upper management.
Resolved customer inquiries and complaints requiring management-level escalation.
Interviewed prospective employees and provided input to HR on hiring decisions.
Helped with assigned vehicles in the main shop as needed with recalls, diagnoses, transmission and diff services, battery replacements, headlights, suspensions, etc.
Machine Operator
9 Months
YES Staffing | 09.2021 - 06.2022
Helped out other company's temporary with assignments
Monitored and observed production line to watch for pile-ups and jams.
Prepared machine for production processes by equipping with required tools and parts.
Maintained assigned equipment and performed daily inspections to increase equipment longevity and cut costs.
Verified production orders prior to starting set-up.
Met or exceeded target for on-time customer shipments.
Hand-assembled needed parts with bolts and screws.
Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
Sorted product components on work tables to maintain maximum organization and productivity.
Detailer
3 Months
Prestman Auto | 06.2021 - 09.2021
Used steam cleaning equipment to remove dirt from engine and engine compartment.
Cleaned cars both externally and internally by hand or with use of automated equipment.
Washed wide range of vehicles each day.
Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color for visual appeal.
Vacuumed car interiors to remove dirt and debris.
Waxed exterior of vehicles, removed compound with soft cloth and buffed to brilliant shine.
Checked vehicles prior to service and immediately afterward to identify damages.
Inspected vehicle to verify pristine appearance for customer.
Cleaned upholstery, rugs and other surfaces with cleaning agents to remove dirt and debris.
Applied waxes or masking materials to vehicles to preserve, protect or restore color or condition.
Tire and Lube Technician
2 Months
Victors Tires | 01.2021 - 03.2021
Lubricated moving parts by injecting grease into springs, universal joints and steering knuckles using hand or compressed-air powered grease gun.
Diagnosed and repaired basic automotive issues for brakes, alignments, suspensions, cooling and electrical systems.
Checked tire pressure and performed tire repairs, installations and maintenance tasks.
Changed oil, transmission fluid and filters in vehicles.
Reviewed completed work and road-tested vehicles.
Installed batteries, shock absorbers and exhaust systems.
Inspected fluid level for steering gear, power steering reservoir, transmission, rear axle housings and shackles.
Kept shop area neat and clean by removing debris and safely disposing of used oil.
Communicated with customers regarding status of service work and estimated timeframe for completion.
Performed automotive preventive maintenance and inspected tires.
Checked fluids and maintenance-related parts and topped off or replaced.
Rotated tires and checked brakes on vehicles.
Machine Operator
1 Year 3 Months
USSynthetic Mining | 07.2018 - 10.2019
Documented daily production data and submitted accurate time logs to keep management up-to-date.
Maintained assigned equipment and performed daily inspections to increase equipment longevity and cut costs.
Met or exceeded target for on-time customer shipments.
Set up and operated production machinery according to specific standards and protocols of company.
Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
Utilized fastening equipment to fasten, package and stack materials and products.
Placed finished products on skids and wrapped and transported to warehouse with forklift.
Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste.
Lubricated parts and performed minor maintenance to improve machine function.
Prepared machine for production processes by equipping with required tools and parts.
Education
High School Diploma
Valley High School | Sandy, UT | 05-2018
Skills
Oil changes
Tire installation
Tire installation
Filter replacement
Customer service
Automotive diagnostics
Oil change services
Training and Development
Accomplishments
Decreased overtime hours of [Number] groups by offering innovative ideas to run and prioritize workloads.