Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jonathan Gonzales

Naples,FL

Summary

Enthusiastic professional proudly touting multiple awards for exceptional customer service. A team player poised in all types of situations. Pursuing a new opportunity as a Dispatcher.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Security Officer

Ramco Protective
11.2024 - 01.2025
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Answered phone calls from property owners and residents, ensuring vendors and guests had gate access.
  • Addressed and resolved gate access discrepancies by reaching out to owners and residents for approval.

Navigator

Junk King
07.2024 - 09.2025
  • Confirmed job completions and updated records accurately in software.
  • Communicated schedule changes to customers promptly and professionally.
  • Maintained accurate documentation of gas receipts, dump receipts, and metal receipts.

Bellman

Ritz Carlton Hotel
09.2015 - 06.2024
  • Responded immediately to any guest requests or concerns and promptly resolved issues.
  • Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums, and concerts.
  • Communicated proactively with other departments on behalf of guests'' requests or concerns, fostering teamwork between hotel staff members.

Education

Florida SouthWestern State College
Naples
01-2035

Skills

  • Client Support
  • Detail-Oriented Data Management
  • Engaged Listening

Certification

Certification of completion in Phlebotomy

Timeline

Security Officer

Ramco Protective
11.2024 - 01.2025

Navigator

Junk King
07.2024 - 09.2025

Bellman

Ritz Carlton Hotel
09.2015 - 06.2024

Florida SouthWestern State College

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Jonathan Gonzales