Jonathan Gonzales
La Grange
Summary
Trustworthy individual offering several years working as qualified technician. Focused and enthusiastic performer promoting exceptional skill in diagnosing issues and performing repairs. Broad knowledge of machines, production processes and maintenance processes. Highly skilled Lead Technician with comprehensive experience in managing teams, streamlining operations, and implementing safety protocols. Known for strong problem-solving abilities, superior technical acumen, and leadership skills. Proven track record of improving efficiency and productivity while ensuring compliance with industry standards and regulations.
Overview
8
8
years of professional experience
Work History
Lead Technician
Brake Check
Austin
06.2017 - Current
- Supervised daily operations of brake repair and maintenance services.
- Trained and mentored junior technicians on safety and repair techniques.
- Diagnosed mechanical issues using specialized diagnostic equipment.
- Managed workflow to ensure timely service delivery to customers.
- Collaborated with team members to improve repair processes and efficiency.
- Maintained inventory of tools, parts, and equipment for operations.
- Ensured compliance with industry safety standards and regulations.
- Provided excellent customer service by addressing inquiries and concerns promptly.
- Oversaw daily operations, delegated tasks and assignments and implemented strategies to optimize workflows.
- Assisted junior technicians in resolving complex technical problems.
- Managed multiple projects simultaneously while meeting deadlines.
- Fostered relationships with internal and external customers.
- Tested components, assemblies and systems to diagnose problems.
- Managed quality control and maintained high level of customer satisfaction.
- Cleaned, maintained, and properly stocked company vehicle to prepare for required duties.
- Conducted system maintenance, including troubleshooting, repairs, upgrades, and installations.
- Analyzed customer requirements to determine appropriate solutions.
Education
High School Diploma -
William B Travis High School
Austin, TX05-2017
Some College (No Degree) - Small Engine Repair
Austin Community College
Austin, TXSkills
- Brake inspection
- Diagnostic equipment
- Workflow management
- Quality control
- System maintenance
- Vehicle inspection
- Customer relationship management
- Parts ordering
- Team collaboration
- Problem solving
- Training and mentoring
- Time management
- Hospitality and accommodation
- Complex Repairs
- Problem-solving
- Machinery calibration
- Equipment maintenance
- Heavy lifting
- Power Tools and Equipment
- Routine Inspections
- Repair services
- Customer service
Timeline
Lead Technician
Brake Check
06.2017 - Current
High School Diploma -
William B Travis High School
Some College (No Degree) - Small Engine Repair
Austin Community College
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