Jonathan Gonzalez
Santa Ana,CA
Summary
Enthusiastic Business student looking for a banking position at SchoolsFirst Credit Union. With 1+ years of experience in providing quality costumer service in variety of ways and environment. Proven by the costumer satisfaction through their appreciation towards me.
Overview
1
1
year of professional experience
Work History
Sales Associate
Lowes Companies, Inc
Tustin, CA
06.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Solved customer challenges by offering relevant products and services.
Member Service Representative
Planet Fitness
Tustin, CA
01.2022 - 06.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Opened, Maintained, and terminated accounts.
- Educated members on promotions and recommended the best suitable for their goals.
Retail Sales Associate
Banana Republic
Costa Mesa, CA
06.2021 - 01.2022
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders and gift card activations.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
BBA - Accounting And Finance
California State University - Fullerton
Fullerton, CA05.2025
GED -
Santa Ana High School
Santa Ana, CA06.2021
Skills
- Teamwork and Collaboration
- Customer Needs Assessment
- Cash Handling
- Bilingual
- Leadership
- Attention to Detail
- Willingness to learn
Timeline
Sales Associate
Lowes Companies, Inc
06.2022 - Current
Member Service Representative
Planet Fitness
01.2022 - 06.2022
Retail Sales Associate
Banana Republic
06.2021 - 01.2022
BBA - Accounting And Finance
California State University - Fullerton
GED -
Santa Ana High School
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