JONATHAN GONZALEZ
Maple Park,IL
Summary
Bilingual, experienced supervisor with the ability to train and motivate staff to meet challenging performance targets and consistently satisfy customers with high-quality service. Focused on keeping the department efficient and cost-effective. Motivated and friendly worker with a flexible schedule and willing to work weekends. Dependable and punctual with a clean driving record. Work collaboratively with team members.
Overview
6
6
years of professional experience
Work History
INSULATION INSTALLER
DCS
Aurora, IL
06.2023 - Current
- Fit, wrapped, stapled and glued insulating materials to structures or surfaces using hand tools or wires
- Moved controls, buttons and levers to start blowers and regulate flow of materials through nozzles
- Covered and lined structures with blown or rolled forms of materials to insulate against cold, heat and moisture
- Measured and cut insulation for covering surfaces using tape measures, handsaws, power saws, knives and scissors
- Covered and sealed insulated surfaces and access holes with plastic covers, canvas strips, sealants, tape, cement, and asphalt mastic
- Installed sheet metal around insulated pipes to protect insulation from weather conditions and physical damage.
ASSISTANT MANAGER
Meijer
DeKalb, IL
03.2022 - 06.2022
- Supervised hourly and temporary personnel, provided work direction and reviewed work processes
- Conducted performance reviews for direct reports and recommended improvement strategies
- Took initiative in handling problems and used independent judgment to take immediate corrective actions
- Maintained safe work environment for employees, vendors and customers
- Assisted manager to control inventory strategically, resulting in reduced costs
- Oversaw team productivity and results to attain revenue goals and performance targets
- Worked with management team to react to customer service issues, customer complaints and business opportunities
- Led training and onboarding programs to assist new hires with meeting targets.
SUPERVISOR
LGSTX
Aurora, IL
09.2020 - 08.2021
- Created culture of continuous improvement, inspiring employees to take action and solve problems
- Prepared and submitted budget estimates and progress and cost tracking reports
- Filed and addressed employee complaints in accordance with company policies and government regulations
- Utilized company policies and guidelines to solve work problems
- Observed team performance to provide feedback to management for discipline and performance evaluations
- Coordinated employee schedules according to availability and assisted with shift coverage
- Monitored internal systems and processes to quickly identify and address issues
- Identified gaps in processes and communication with front line employees.
QUALITY ASSURANCE TEAM LEAD
OSI
Geneva, IL
01.2019 - 09.2020
- Offered technical assistance to avoid breakdowns and fix various problems.
- Engaged in professional learning opportunities to strengthen skills and knowledge.
- Devised effective methods for maximizing team efficiency by designing comprehensive test plans, scripts, and procedures
- Verified technical accuracy and completeness of software documentation to minimize future concerns.
- Performed tests and validated results, determining critical issues requiring immediate resolution
- Coached team in developing staff skills and talents through test techniques and process improvements
- Prioritized systems for running batch testing based upon risk assessments
- Worked well in Agile environment to effectively plan and carry out tests on products at different stages of development, production and maintenance.
Education
HVAC/R Diploma -
Rockford Career College
Rockford, IL06.2024
High School Diploma -
Kaneland High School
Maple Park10-2019
Skills
- Leadership Experience
- Production Management
- Microsoft Office
- Quality Assurance
- Leadership
- Analysis skills
- General carpentry
- Handyman
- Drywall & tile
- Customer service
- Warehouse supervisor experience
- Facilities Maintenance
- SAP Warehouse & Materials Management
- Materials management
- Micrometers & calipers
- Mechanical knowledge
- Automotive diagnostics & mechanic experience
- Sales
- Organization & communication
- Power tools
- Heavy equipment operation
- Cutting and measuring
- Material loading and unloading & forklift operation
- Tack welding
- Safety protocols
- Insulation spraying
- Blueprint reading
- Performance Testing
- SOP Development
- Operation Monitoring
- Product Inspection
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
INSULATION INSTALLER
DCS
06.2023 - Current
ASSISTANT MANAGER
Meijer
03.2022 - 06.2022
SUPERVISOR
LGSTX
09.2020 - 08.2021
QUALITY ASSURANCE TEAM LEAD
OSI
01.2019 - 09.2020
HVAC/R Diploma -
Rockford Career College
High School Diploma -
Kaneland High School
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