Jonathan Gonzale
Mansfield,TX
Summary
Attentive and enthusiastic Meat Department lead with background in training, team leadership and schedule coordination. Knowledgeable about retail operations in all areas of the Club, including proper equipment use, member services, cleaning standards and maintaining food safety.
Overview
15
15
years of professional experience
Work History
Meat Team Leader
Sam’s Club
03.2018 - Current
- Addressed customer complaints professionally, providing swift resolutions that fostered customer loyalty.
- Managed staff scheduling to maintain consistent coverage while minimizing labor costs.
- Developed team members'' skills through hands-on training and constructive feedback, improving overall performance.
- Ensured compliance with all relevant state and federal regulations, including USDA guidelines for product labeling and storage.
- Assisted members with special orders and provided knowledgeable recommendations on meat selection and preparation techniques.
- Enhanced team productivity by implementing efficient meat cutting and packaging processes.
- Established a positive work environment by fostering open communication among team members and promoting teamwork.
- Implemented safety protocols to minimize workplace accidents and adhere to industry regulations.
- Streamlined inventory management for optimal product availability and reduced waste.
- Maintained cleanliness standards within the meat department, adhering to health codes and sanitation guidelines.
- Assisted customers by finding requested items and providing preparation information for specific cuts of meat.
- Trained new employees on handling, safety and stocking procedures.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
Meat Processor
Sam’s Club
07.2017 - 03.2018
- Maintained sharpness of tools for precise cuts and optimal safety during meat processing tasks.
- Achieved compliance with all health regulations through diligent attention to cleanliness standards during processing operations.
- Reduced waste and improved yield through careful monitoring of cutting and trimming procedures.
- Participated in ongoing training initiatives to stay current on industry trends and best practices for meat processing operations.
- Enhanced production efficiency by implementing streamlined meat processing techniques.
- Inspected meat to perform quality assurance checks.
- Sanitized surfaces to maintain cleanliness of food service area.
Packager
Sam’s Club
04.2017 - 07.2017
- Followed packing processes to increase speed and accuracy.
- Maintained a clean, organized workspace, adhering to company guidelines for hygiene and safety standards.
- Labeled packages with appropriate information for accurate information.
- Maintained high-quality standards for packaged products, conducting regular quality checks and addressing issues promptly.
Wait Staff Member
Mexican Inn Cafe
10.2009 - 07.2017
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Promptly addressed customer complaints or issues, resulting in increased guest satisfaction rates.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Member Service Cashier
Sam’s Club
12.2016 - 04.2017
- Enhanced member satisfaction by efficiently processing transactions and addressing members issues
- Supported sales goals by upselling memberships and credits.
- Improved transaction times by streamlining processes and utilizing time management skills.
- Provided friendly service while adhering to strict company policies on data privacy and security.
Education
Associate Of Arts - General Studies
Tarrant County College District
Fort Worth, TX05.2015
Skills
- Scheduling Staff
- Motivational Skills
- Sanitation Procedures
- Meat Cutting
- Task Delegation
- Merchandising Strategies
- Waste Reduction
- Ordering Supplies
- Sanitation Standards
- Staff Leadership
- Temperature Monitoring
- Organization
- Flexible Hours
- Product Knowledge
- Team Supervision
Languages
Spanish
Native or Bilingual
Timeline
Meat Team Leader
Sam’s Club
03.2018 - Current
Meat Processor
Sam’s Club
07.2017 - 03.2018
Packager
Sam’s Club
04.2017 - 07.2017
Member Service Cashier
Sam’s Club
12.2016 - 04.2017
Wait Staff Member
Mexican Inn Cafe
10.2009 - 07.2017
Associate Of Arts - General Studies
Tarrant County College District