Jonathan Gonzalez
New City
Summary
Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Barista
Dunkin' Donuts
03.2022 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Monitored supply levels at counter and maintained customer areas to meet typical demands
- Helped management keep adequate supply on hand by notifying of shortages
- Followed exact recipes for mixing and preparing beverage and food items
Lifeguard
M&J Pool Management
05.2018 - 08.2019
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Attentively monitored swimmers to identify distress.
- Checked pool and surrounding areas for hazardous conditions.
- Checked water readings regularly to keep chemicals at safe levels and avoid potential illnesses among patrons.
- Detailed safety rules and procedures regarding activities to customers and guests.
- Provided valuable swim instruction to patrons of various ages to build confidence, strength, and skills in positive learning environment.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
Education
Bachelor of Science - Nursing
Dominican College of Blauvelt
Orangeburg, NY06.2025
Skills
- Accurate Cash Handling
- Quality Control
- Conflict Mediation
- Bagging Expertise
- Supply Restocking
- Exceptional customer service
Accomplishments
- Generated a source of income, through content creation
- Developed an idea for video design, editing
- Created a community of similar minded followers
- Published two different genres of content
Certification
- Lifeguard Training
- Life Insurance Agent
Timeline
Barista
Dunkin' Donuts
03.2022 - Current
Lifeguard
M&J Pool Management
05.2018 - 08.2019
Bachelor of Science - Nursing
Dominican College of Blauvelt