Jonathan Gonzalez

• Directed a team of 20 hospitality professionals at a 5-star boutique bed and breakfast, driving operational efficiency and delivering exceptional guest experiences.
• Consistently upheld a 5-star TripAdvisor rating, surpassing company standards and demonstrating outstanding service quality.
• Orchestrated 4-day yoga retreats for 16+ guests, overseeing end-to-end logistics—including activity scheduling, instructor coordination, and dietary requirements—resulting in highly positive attendee feedback and a strong guest return rate.
• Operated as Dining Manager for a 5-star culinary program offered weekly, curating wine pairings and ensuring elevated service standards that enhanced the overall fine-dining experience.

Led training initiatives for new servers, improving service standards and overall team performance.

Boosted customer satisfaction scores by 15% and increased guest retention by 10%.

Worked closely with kitchen staff to facilitate prompt food delivery while accommodating dietary preferences.

Achieved 20% reduction in guest complaints through effective service management.