JONATHAN GOODLUCK
Kirtland,NM
Summary
Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to investigate and troubleshoot issues successfully.
Overview
15
15
years of professional experience
Work History
Security and Communications Technician
NTUA
10.2023 - Current
- Responsible of installing, configuring, maintaining, and updating March Network, Wisenet, and Mobotix IP cameras, including their associated components like cabling and software, ensuring proper functionality of security surveillance systems by diagnosing issues, performing routine maintenance checks, and responding to repair requests.
- Maintained and repaired March Network Video Recorder by checking the basic connections, power, upgrades and network cables, then verifying network setting and router.
- Maintained and troubleshooted FireWorks incident management command and control platform that comprises hardware, software, and networking components that provide Mass Notifications and Life Safety solutions.
- Installed and troubleshooted Cisco IP phones to assigned users with Cisco Unified Communications Manager, also ensuring network connectivity and power are activated.
- Applied, terminated, troubleshooted and configurated badge access to employees and vendor personnels with DNA Fusion application to their designated work area.
- Installed, maintained, programmed and repaired intrusion alarm systems like sensors, motion detectors, door/window contacts, and control panels, to detect unauthorized entry into a property and restricted access on holidays, weekends, and after hours.
- Assisted in project management with supervisors and managers with designing, planning and implementing fire alarm systems, access control and badge readers, cameras, and intrusive system to ensure safety and asset protection in new construction buildings.
- Managing, maintaining and troubleshooting servers in our organization by ensuring their optimal performance and uptime by performing routine maintenance, installing updates, monitoring system health, resolving technical issues, and implementing security measures to protect data.
Computer Technician
NTUA
06.2022 - 10.2023
- Provided first-line support to employees by troubleshooting and resolving issues related to computer hardware, software, network connectivity, and applications, primarily through phone, email, or chat, while documenting problems and escalating complex issues to higher-level support teams when necessary.
- Logging and prioritizing user tickets within a ticketing system, tracking the status of issues, and ensuring timely resolution.
- Answering technical questions, guiding users through troubleshooting steps, and providing basic training on software applications.
- Utilized remote desktop tools to access user systems and assist with configuration changes or troubleshooting such as QCM and Radmin.
- Worked with IT Security team of preventing and responding to network security threats by using Cisco AMP to clear and remove threats.
- Installing, maintaining, and repairing hardware and software components of NTUA organization's computers.
- Maintaining inventory of IT hardware and software assets to the whole NTUA enterprise.
- Educating users on basic cybersecurity practices and reporting potential security threats.
Security Officer
NTUA
06.2020 - 06.2022
- Patrolled HQ areas to ensure the building perimeter is safe and secure.
- Make sure staff and clients are advised on security and safety issues.
- Reported all unsafe acts and unsecured items to Security Manager/Supervisor.
- Provided protection to staff and clients.
- Maintain security watch on cameras and communicate with other security members with two-way radios.
- Maintain accountability of visitors, contractors, vendors, and VIPs that enter the building.
Microwave Technician
NTUA
12.2019 - 06.2020
- Conducted preventive maintenance of about 128 sites around the Navajo Nation by cleaning, deposing vegetations and debris.
- Managed each 128 towers with NetMaster Network Management System application, such as monitoring devices, events, and connections, to provide a clear picture of overall network health.
- Ensured each 128 sites by checking the fence, grounding, shelter, DC power plant, cooling and dehumidifier equipment.
- Performed duties as assigned by supervisor/senior technician.
- Configured, installed, tested and maintained microwave radio equipment, waveguide, coax and antenna systems.
- Conducted Method of Precedence (MOP) during midnight to six o’clock in the morning to repair or upgrade radio systems.
Patriot Launching Station Enhanced Operator/Maintainer
U.S Army
Fort Hood, TX
02.2014 - 09.2016
- Supervised a group of five air defense members in a unit as a supervisor.
- Responsible for system emplacement, initialization, and operator/organizational level system maintenance.
- Performed march order and emplacement of the launching station.
- Operate and perform launching test set and PATRIOT missile round organizational-level maintenance, and preventive maintenance check and services (PMSC).
- Perform missile reload functions.
- Units establish and maintain radio and wire communications.
- Perform common military tasks and military leader tasks.
Infantryman
U.S Army
Fort Irwin, CA
01.2010 - 02.2014
- I controlled an infantry team of three members in combat operations, providing strategic guidance.
- Received and implemented combat orders, and directed the deployment of personnel in offensive, defensive, and retrograde operations.
- Effective decision-maker in high-pressure environments.
- Supervised operations and organizational maintenance of weapons systems and specialized equipment.
- Maintained 100% accountability during the deployment and redeployment of all sensitive equipment and items on missions.
- Adapted to rapidly changing tactical situations to achieve mission objectives.
- Practiced hand-to-hand combat techniques to prepare for close-quarters combat situations.
Education
Bachelor of Science - Computer Information System
DeVry University
Tinley Park, IL08.2022
Patriot Launching Station Enhanced Operator / Maintainer -
United States Army Air Defense Artillery School
Fort Sill, OK11.2013
One Station Unit Training -
United States Army Infantry School
Fort Benning, GA01.2010
Skills
- Windows 11 troubleshooting
- Remote support
- Application Installations
- Inventory Management
- Network troubleshooting
- Customer service
- Ticketing systems
- Wiring and cabling
References
References available upon request.
Timeline
Security and Communications Technician
NTUA
10.2023 - Current
Computer Technician
NTUA
06.2022 - 10.2023
Security Officer
NTUA
06.2020 - 06.2022
Microwave Technician
NTUA
12.2019 - 06.2020
Patriot Launching Station Enhanced Operator/Maintainer
U.S Army
02.2014 - 09.2016
Infantryman
U.S Army
01.2010 - 02.2014
Bachelor of Science - Computer Information System
DeVry University
Patriot Launching Station Enhanced Operator / Maintainer -
United States Army Air Defense Artillery School
One Station Unit Training -
United States Army Infantry School
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