Jonathan Goodspeed
Henderson
Summary
Dynamic leader specializing in Forbes Five-Star casino-hotel environments, with deep knowledge of luxury F&B, VIP services, and integrated resort operations. Proven in orchestrating multi-departmental collaborations to enhance workflows, reduce waste, control costs, and elevate service standards. Culminating in historic service achievements, including the property's 16 consecutive years of Forbes Five-Star recognition. Self-motivated professional skilled in financial advisement, team mentorship, process innovation, and fostering cultures of excellence and steady growth.
Overview
16
16
years of professional experience
Work History
Villa Operations Manager
Skylofts
Las Vegas
03.2025 - Current
- Expertly managed profit and loss (P&L), consistently achieving financial targets through strategic cost control, precise inventory management, and revenue optimization.
- Successfully implemented comprehensive beverage menus that enhanced guest satisfaction, increased sales, and elevated the venue's market position.
- Trained and developed team members to meet and exceed Forbes-rated service standards, significantly enhancing overall guest experience and staff performance.
- Streamlined operational structures, introducing efficient systems and processes that reduced waste, improved productivity, and fostered seamless daily operations.
- Innovatively added new features and services, proactively responding to market trends and customer preferences to maintain competitive advantage.
- Led operational restructuring and process condensing initiatives, optimizing resources and maximizing operational efficiency, resulting in measurable cost savings and improved profitability.
Resorts Operation Manager
Skylofts/Mansion
Las Vegas
11.2022 - 03.2025
- Strategically drive financial advisement for project expansion, cultivating a culture of steady income generation.
- Provide leadership mentorship through quarterly updates, actively engaging in reviewing growth potential, and fostering team morale.
- Spearhead casino meetings, actively participating in committees, and maintain relationships with on-property casino hosts.
- Under my leadership, our property achieved its highest service rating in 2022 and going on 15th year in a row Forbes Five-Star.
- Shattered revenue records and exceeded year-over-year figures by over $5,000,000 while managing SkyLOFTS.
Hotel Manager
Skylofts Gallery
Las Vegas
10.2021 - 11.2022
- Strategically contribute to financial advisement, fostering steady income and project expansion.
- Provide leadership mentorship, actively engaging in reviewing growth potential and enhancing team morale.
VIP Lounge Manager
MGM Grand
Las Vegas
05.2021 - 09.2021
- Successfully managed VIP Lounge operations, ensuring exceptional guest experiences through staff supervision and maintaining a guest-friendly atmosphere.
- Collaborated seamlessly with casino hosts on property to enhance overall guest satisfaction and elevate the VIP experience.
Casino Specialist
MGM Grand
Las Vegas
07.2018 - 03.2020
- Strategically analyze casino members' play for optimal hotel product placements.
- Efficiently assume supervisory responsibilities in the manager's absence, maximizing room revenue by managing hotel needs.
- Conduct thorough reviews of room product and pricing, ensuring effective sales without overselling Prime Suite offerings.
- Handle a substantial daily email volume to manage and approve suite requests, casino moves, and executive needs.
Front Desk/Stay Well/VIP Concierge
MGM Grand
Las Vegas
01.2015 - 07.2018
- Maintained financial accuracy by collecting deposits, fees, and payments.
- Processed charges and issued receipts.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours (Maintaining #1 Gem survey status).
- Used quick response and dynamic service skills to build relationships with patrons.
Floor Staff/Supervisor/Manager
Rave Motion Pictures/ AMC Town Square 18
Las Vegas
07.2010 - 07.2015
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Managing staff of 100+ employees.
- Trained and guided team members to maintain high productivity and performance metrics.
- Hired, trained, mentored staff to maximize effectiveness.
- Revenue Management Mentoring/coaching Financial advising.
Education
Hospitality Management
College of Southern Nevada (CSN)
Las Vegas, NVHigh School Diploma -
Liberty High School
Henderson, NVSkills
- Operational efficiency
- Project management
- Business Planning
- Program Administration
- Workflow Optimization
- Revenue optimization
Accomplishments
• Achieved highest profit margin in hotel's history
• Maintained Forbes Five-Star rating for 16 consecutive years
• Certificate in Hotel Management - Alison
• Hospitality and Tourism Management Certificate - edX
• Menu Planning Certification - Alison
• Google Project Management Certificate - Google
• Maintained Forbes Five-Star rating for 16 consecutive years
• Certificate in Hotel Management - Alison
• Hospitality and Tourism Management Certificate - edX
• Menu Planning Certification - Alison
• Google Project Management Certificate - Google
Timeline
Villa Operations Manager
Skylofts
03.2025 - Current
Resorts Operation Manager
Skylofts/Mansion
11.2022 - 03.2025
Hotel Manager
Skylofts Gallery
10.2021 - 11.2022
VIP Lounge Manager
MGM Grand
05.2021 - 09.2021
Casino Specialist
MGM Grand
07.2018 - 03.2020
Front Desk/Stay Well/VIP Concierge
MGM Grand
01.2015 - 07.2018
Floor Staff/Supervisor/Manager
Rave Motion Pictures/ AMC Town Square 18
07.2010 - 07.2015
Hospitality Management
College of Southern Nevada (CSN)
High School Diploma -
Liberty High School