Jonathan Gould
Summary
Dedicated sales professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
19
19
years of professional experience
Work History
Client Advisor
Tiffany&Co
Las Vegas, NV
06.2019 - Current
- Managed customer requests while guiding their experience to maximize sales volume.
- Guided clients through compiling important experiences and product suggestions.
- Cultivated and strengthened relationships with new clients and educated clients on product and relationship benefits.
- Assisted clients in making beneficial and strategic decisions regarding diamonds and jewels, watches, and exclusive client experiences.
- Expanded customer base through community outreach and strategic business partnerships.
Key Holder
Tourbillon
Las Vegas, NV
07.2017 - 06.2019
- Manage all opening and closing duties, ensure the security of store premises.
- Utilize consultative sales techniques to determine client needs and close new sales.
- Maintain an organized clientele book and ensure routine follow-up with all clients.
- Provide exceptional customer service to ensure optimal client satisfaction and retention.
- Assist with operational tasks, including shipping, receiving, inventory audits, store maintenance, etc.
- Coordinate with vendors and brand representatives to schedule store events and trainings.
- Consistently achieved or exceeded all sales and customer service goals and targets.
- Required to assist in training and coaching new sales associates.
Sales Associate
Cartier
Las Vegas, NV
11.2016 - 07.2017
- Coordinated with management to set and accomplish individual and team goals.
- Executed networking campaigns with numerous organizations to attract new clients.
- Arrange customized experiences for existing prospective clients to establish long lasting relationships. Provided outstanding customer service to ensure client satisfaction and repeat business
Sales Associate
Tourneau
Las Vegas, NV
11.2013 - 11.2016
- Utilized consultative sales techniques to determine client needs and close new accounts.
- Maintained ongoing communication to clients to drive up-sells and repeat business.
- Attended vendor training seminars to maintain up-to-date product knowledge.
- Assisted with store operations, including inventory, receiving, shipping, store maintenance, etc.
Sales Associate
Louis Vuitton Americas
Las Vegas, NV
06.2003 - 11.2013
- Utilized consultative sales techniques to determine client need and close new sales.
- Maintained client relationships to ensure client satisfaction and brand loyalty.
- Coordinated with the visual merchandise team to design and set-up merchandising displays.
- Ensured accurate inventory control, participated in routine inventory audits
Education
Bachelor of Arts - Journalism And Mass Communications
New Mexico State University
Las Cruces, NMSkills
- Service-Oriented
- Verbal and Written Communication
- Salesforce
- Financials Analysis
Timeline
Client Advisor
Tiffany&Co
06.2019 - Current
Key Holder
Tourbillon
07.2017 - 06.2019
Sales Associate
Cartier
11.2016 - 07.2017
Sales Associate
Tourneau
11.2013 - 11.2016
Sales Associate
Louis Vuitton Americas
06.2003 - 11.2013
Bachelor of Arts - Journalism And Mass Communications
New Mexico State University
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