Jonathan Gouri
Parkville,MD
Summary
Knowledgeable and inclusive worker with years of customer service, IT, office management, Computer and military experience. Flourishes in fast-paced high-stress environments with sensitive information that requires high degree of confidentiality. Excels in multicultural global environment and collaborates with employees at all levels to meet objectives. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy to meet deadlines.
Overview
14
14
years of professional experience
1
1
Certification
Work History
BGE Design Technician
EN Engineering
09.2023 - Current
- Drafted and revised CAD drawings to meet client specifications.
- Utilized computers to create, move, rotate and plot design files.
- Reviewed legal descriptions for accuracy and conformance with departmental standards.
- Created and maintained online applications such as microsoft word, excel, exelon citrix & asset suite.
- Prepared technical drawings using Microstation V8i.
C.A.D. Class Tutor
Baltimore City Community College
03.2019 - 05.2023
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Conducted group tutoring sessions to help students engage active learning and critical thinking skills.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
Office Assistant
Baltimore City Community College
02.2015 - 04.2019
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Sales Associate
Shoe City
03.2010 - 05.2014
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
Education
Certification - Network Communication Systems
US Army Advanced Individual Training School
Fort Gordon11.2020
Associate of Science - Computer Aid Drafting Design
Baltimore City College
Baltimore, MD08.2020
Skills
- Verbal/Written Communication
- Customer Service
- Project Planning
- Mail Handling
- Scheduling
- Event Preparation
- Problem Solving Aptitude
- CAD Software Proficiency
- Microstation V8i Software Proficiency
Accomplishments
- Supervised team of 60 staff members in the US Army.
- The Army Achievement Award for outstanding work.
- Aided foreign and domestic students in completing classes and graduating
- Resolved product issue through consumer testing.
Certification
- Computer-Aided Drafting and Design, BCCC - 2018
- Army Multichannel Transmission Systems Operator Maintainer Training - 2020
- Certificate of Achievement, U.S. Army - 2022
- The Army Achievement Medal, U.S. Army - 2023
Languages
French
Native or Bilingual
Timeline
BGE Design Technician
EN Engineering
09.2023 - Current
C.A.D. Class Tutor
Baltimore City Community College
03.2019 - 05.2023
Office Assistant
Baltimore City Community College
02.2015 - 04.2019
Sales Associate
Shoe City
03.2010 - 05.2014
Certification - Network Communication Systems
US Army Advanced Individual Training School
Associate of Science - Computer Aid Drafting Design
Baltimore City College
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