Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
JONATHAN GRAHAM

JONATHAN GRAHAM

Charlotte,NC

Summary

District Manager with more than 16 years of dedicated management experience, 11 years in both sales and retail management where sales exceed 80 million dollars. I am a dynamic leader who works aggressively to maximize the bottom line through experience in multi-million-dollar sales management, multi-unit leadership, retail operations, operations specialist, human resources, supply chain, loss prevention management, facilities management, planning, trend analysis, long and short-term goal planning. I am a creative thinker who makes sound decisions to reflect on multi-million-dollar business operations in alignment with companies’ visions, values and goals to achieve a significant competitive advantage. I lead teams by example with integrity to improve engagement and surpass companywide objectives. I am talented in team building, training, development, talent management, employee engagement and customer service.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Area Manager

Bridgestone Americas
06.2024 - Current
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Transformed underperforming teams into productive, profitable teams.
  • Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
  • Developed comprehensive training programs that equipped employees with the skills necessary for success in their roles.
  • Supervised various locations, enforcing high-quality standards of operation.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

District Manager

Monro Inc
10.2023 - 06.2024
  • - Brought the district from the worst ranking in the company to the number 1 district throughout the whole organization for sales growth and have held number 1 ranking for the last 4 months.
  • - Sales Increase YTD of 12% with a 57% growth in the month of May.
  • - Top metric driver in my current region, exceeding all company action plan goals.
  • - All stores within my district are above company P&L contribution targets and all managers on the company bonus program.
  • - Managed assets and inventory in all stores within my district and have made major improvements in our cost of goods control by identifying process break downs in each location and setting a precedence for controlling all avenues if inventory, inventory receiving, purchasing, returns, vendor control, ordering controls.
  • - Top 5 in the organization for strategic accounts. I have implemented practices in my district to empower each store manager to own their 3–5-mile radius and maximize our footprint and standing, resulting in a major spike in retail sales and new partnerships with strategics that continue to grow week over week.

Regional Training Manager

Mavis Tires & Brakes
12.2019 - 10.2023
  • - Top Performing Regional Manager for 44 consecutive months across 3 states and 3 regions.
  • - 44 months of continual sales growth in excess of 2.6 million dollars of gross profit over prior year sales in the last 3.5 years.
  • - Experienced in fixing broken regions within a short time frame to turn profit.
  • - Experience in leading team operations when acquiring new businesses and conducting transitions. In roles such as being a Transition Leader, responsible for over 400 employees.
  • - Oversee Daily operations, managing budgets and setting performance objectives.
  • - Experience in recruiting, training, and supporting general managers as well as performing regular performance appraisals.
  • - Developing and implementing business, fleet account business, marketing and advertising plans.
  • - Planning, evaluating and optimizing operations to be efficient and cost-effective.
  • - Preparing and presenting monthly, quarterly and annual statements, analyses and reports of operations and finances.
  • - Every month spent in personal company bonus program, with 39 months at max potential.
  • - Leading company rate of bonus percentage for all general managers in my region.
  • - Responsible for over 150 employees and 20 salaried managers throughout 20 facilities.
  • - Improved region ranking from bottom 10% of 2,000 stores upon takeover to top 3 within 2 months and have held ranking every consecutive month since.
  • - Leading region in company sales volume with sales in line with 1.8 million dollars in gross profit per month for every consecutive month in role, while exceeding all company driven targets and percentages in most cases by more than 25% on a company goal of 10% P&L contribution growth.
  • - Coached and developed 4 Store managers to successfully promote out of my region to become a regional manager.

Patrol Officer

Baldwin County Sheriff Office
06.2017 - 12.2019
  • Prepared detailed reports documenting daily patrols, incidents encountered, and actions taken during shifts.
  • Arrested suspects with appropriate use of force, following departmental guidelines and legal procedures.
  • Investigated incidents and crimes, collected evidence, and recorded witness statements.
  • Enhanced public safety by patrolling assigned areas and responding to emergency situations promptly.
  • Handled crisis situations effectively by utilizing strong communication skills, de-escalation techniques, and sound judgment under pressure.
  • Investigated suspicious activities, deterring potential criminal behavior and maintaining community security.
  • Developed strong relationships with community leaders to enhance cooperative efforts in crime prevention.

General Manager

Dollar General Market Division
09.2019 - 12.2019
  • - General Manager for a high-volume grocery, fresh and general merchandise store, responsible for every aspect of a 30-million-dollar store including all operations, customer service, human resources, specialty sales and logistics.
  • - Responsible for all human resource processes including hiring, staffing, coaching, succession planning, talent management, turnover, employee relations, HR knowledge, full cycle recruiting, strategic thinking, performance management, training and development. Managed a successful inventory as well as all vendor relations.
  • - Led store to a 36% year-over-year sales comp and beat margins set by 39%.
  • Improved stores district ranking from 12th to 2nd in less than 1 year.

Asset Protection Manager and Assistant Manager

Walmart
01.2013 - 01.2018
  • - Controlled the unexplained loss of merchandise and improved profitability in a store where sales exceeded 100 million dollars.
  • - Coordinated, completed and oversaw job related activities and assignments for asset protection and operations in the store.
  • - Detected, deterred, investigated and resolved violations of company policy and criminal activity.
  • - Ensured compliance with company policies and procedures and supported company missions, values and standards of ethics and integrity.
  • - Managed facility level training and execution of asset protection as well as safety and operational management throughout the facility.
  • - Monitored safety and risk control, provided supervision and development for all 225 associates and managers.
  • - Responsible for day-to-day operations and supervision of store including scheduling, P&L reporting, merchandising, fresh and grocery management, coaching for improvement, training and talent development.
  • - Managing MODS, Merchandising, Handling of Fresh, Bakery and Grocery Procedures.
  • - Wicklander/Zulawski Certified.
  • - Served as the safety Chairman for the Store.

Aerial Transportation Supervisor - Logistics Squadron

United States Air Force
04.2004 - 04.2014
  • - Managed and lead crew of 45 people to complete various projects throughout Air Base foreign and abroad. Managed, planned, organized, directed, coordinated and controlled air transportation activities in areas such as: Air passenger terminals, cargo and transportation divisions as a multi-unit manager. Determined and justified personnel, equipment and facilities required to accomplish aerial transportation functions. Acted as project manager to ensure work order planning and completion was in accordance with scheduling and budget. Performed logistics duties in a warehouse and cargo setting, load planning and transportation. Obtained master level certification.

Education

Bachelor’s - Management

Ashworth College

Skills

  • Staff management
  • Operations management
  • Relationship building and management
  • Team development

Certification

  • CPT - Certified Personal Trainer

Timeline

Area Manager

Bridgestone Americas
06.2024 - Current

District Manager

Monro Inc
10.2023 - 06.2024

Regional Training Manager

Mavis Tires & Brakes
12.2019 - 10.2023

General Manager

Dollar General Market Division
09.2019 - 12.2019

Patrol Officer

Baldwin County Sheriff Office
06.2017 - 12.2019

Asset Protection Manager and Assistant Manager

Walmart
01.2013 - 01.2018

Aerial Transportation Supervisor - Logistics Squadron

United States Air Force
04.2004 - 04.2014

Bachelor’s - Management

Ashworth College

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JONATHAN GRAHAM