Summary
Overview
Work History
Education
Skills
Reddy Ice Above and Beyond recipient July 2024
Timeline
Generic

Kyle Graham

Boiling Springs,SC

Summary

Dynamic Distribution Supervisor at Reddy Ice with a proven track record in logistics planning and team leadership. Enhanced operational efficiency through strategic staffing and streamlined processes, achieving increased customer satisfaction. Skilled in safety compliance and relationship building, fostering strong partnerships that drive business growth and client retention.

Distribution professional equipped with comprehensive understanding of supply chain management and logistics. Recognized for improving operational workflows and fostering collaborative team environment. Consistently adapts to dynamic needs and ensures timely execution of tasks, leveraging skills in inventory management and team leadership.

Experienced with managing distribution operations and ensuring smooth logistics. Utilizes strategic planning to streamline processes and enhance efficiency. Track record of fostering teamwork and maintaining high standards of operational excellence.

Distribution professional equipped to oversee operations with precision and efficiency. Skilled in logistics, inventory management, and team leadership, driving productivity and seamless workflow. Strong focus on collaboration, adaptable to changing demands, ensuring reliability and results.

Overview

20
20
years of professional experience

Work History

Distribution Supervisor

Reddy Ice
04.2019 - Current
  • Collaborated with other departments to develop cross-functional solutions for logistical challenges.
  • Scheduled employee shifts and managed time off requests, maintaining optimal staffing levels at all times.
  • Reduced order processing time with streamlined packing and shipping methods.
  • Managed a team of warehouse employees, ensuring proper training and adherence to safety protocols.
  • Conducted performance evaluations for direct reports, offering constructive feedback and opportunities for growth.
  • Created a safe working environment for all team members through consistent enforcement of safety rules and guidelines.
  • Increased customer satisfaction rates through timely and accurate order fulfillment.
  • Established strong relationships with carriers to ensure reliable delivery times and competitive freight rates for outbound shipments.
  • Enhanced team productivity by providing clear communication, guidance, and support to staff members.
  • Documented safety action plans, quality initiatives and team performance into computer system.
  • Improved operational efficiency by recruiting and developing top talent to drive growth initiatives.
  • Identified and solved complex strategy obstacles to promote growth and guide business direction.
  • Developed and managed operating budget, meeting department goals.
  • Built and maintained relationships with key suppliers and customers to support seamless operations.
  • Increased client retention by providing superior customer service.
  • Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
  • Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.

Route Sales Representative

Star Food Products Inc.
03.2018 - 04.2019
  • Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
  • Maintained positive relationships with customers using good communication and follow-through abilities.
  • Boosted revenues by upselling and cross-selling products to new and established customers.
  • Collaborated with customers to identify needs and provided catered solutions
  • Displayed products properly at customer sites and according to company specifications and policies.
  • Immediately addressed problems with customers to promote speedy resolution.
  • Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
  • Provided excellent customer service, leading to high levels of customer retention and loyalty.
  • Improved customer satisfaction by promptly addressing concerns and providing solutions to issues.
  • Represented wide range of products and brands.
  • Utilized route optimization software to plan and manage delivery routes.
  • Analyzed sales and customer data to identify buying trends and offer recommendations.

Account Development Representative

Coca Cola Bottling Co Consolidated
10.2017 - 05.2018
  • Negotiated favorable contract terms with clients that led to mutually beneficial partnerships.
  • Met company performance standards, policies and procedures, generating leads and maintaining high-profile accounts with professionalism.
  • Collaborated with cross-functional teams to develop tailored solutions for unique customer needs, ensuring client success and retention.
  • Boosted client satisfaction by providing exceptional account management and maintaining strong relationships with key decisionmakers.
  • Provided timely resolution of customer issues, leading to increased loyalty and repeat business from satisfied clients.
  • Established long-term relationships with clients through consistent follow-ups even after successful deals were closed.
  • Conducted quarterly business reviews with top clients to ensure their needs were being met and to identify areas of opportunity for future growth.
  • Adhered to company policies, procedures and directives regarding standards of workplace behavior in completing job duties and assignments.
  • Aligned with sales and partner teams to support overall company revenue targets.
  • Utilized CRM software effectively to track client interactions, manage pipelines, and ensure accurate reporting on sales activities.
  • Exceeded sales targets consistently by identifying new business opportunities and leveraging existing relationships.
  • Delivered engaging product presentations to prospective clients, demonstrating the value proposition and driving revenue growth.
  • Worked closely with marketing team members on developing collateral materials tailored specifically for target audiences within specific industries.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Set and achieved company defined sales goals.
  • Negotiated prices, terms of sales and service agreements.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Achieved or exceeded company-defined sales quotas.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Attended monthly sales meetings and quarterly sales trainings.

Sales Supervisor

Coca-Cola UNITED
06.2005 - 10.2017
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
  • Developed strong relationships with key clients, resulting in repeat business and increased revenue.
  • Checked store merchandise regularly for proper display and replenishment.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Analyzed sales data to set quotas and assess potential areas of growth.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
  • Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
  • Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.

Education

Associate of Science - Criminal Justice

Spartanburg Community College
Spartanburg, SC
10-2001

Skills

  • Shipping and receiving
  • Warehouse operations
  • Stock control
  • Warehousing operations
  • Logistics planning
  • Quality management
  • Strategic planning
  • Safety monitoring
  • Supply chain management software
  • Preventive Maintenance
  • Inventory management
  • Quality assurance
  • Project management
  • Fleet management
  • Customer needs assessment
  • Performance evaluation
  • Transportation management
  • Consumer products
  • Operational oversight
  • Cost analysis
  • Logistics coordination
  • Lean manufacturing
  • Lean principles
  • Sales collaboration
  • Financing structures
  • Freight control
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Time management
  • Attention to detail
  • Reliability
  • Workplace safety
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Team collaboration
  • Team leadership
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Material handling
  • Decision-making
  • Safety compliance
  • Relationship building
  • Shift planning
  • Safety procedures

Reddy Ice Above and Beyond recipient July 2024

By taking initiative for customer service, sales, and safety.

Timeline

Distribution Supervisor

Reddy Ice
04.2019 - Current

Route Sales Representative

Star Food Products Inc.
03.2018 - 04.2019

Account Development Representative

Coca Cola Bottling Co Consolidated
10.2017 - 05.2018

Sales Supervisor

Coca-Cola UNITED
06.2005 - 10.2017

Associate of Science - Criminal Justice

Spartanburg Community College

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