Jonathan Alan Graves II
Fairhope,AL
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
6
6
years of professional experience
Work History
Assistant Golf Professional
RTJ Magnolia Grove
09.2024 - Current
- Conduct end of day reports to make sure all transactions match up correctly
- Educate customers on products and equipment, which provides information needed to make appropriate purchases
- Provide customer service training to fellow employees, which has led to an increase in satisfaction ratings from club members
- Quickly learning new skills and applying them to daily tasks, improving efficiency and productivity
- Coordinate daily operations including inventory management and facility maintenance
- Resolve customer complaints or concerns in a timely manner while maintaining professional decorum
- Conduct interviews for potential hires and make sure the right fit for the job
- Make bi-weekly schedules to ensure positions are fully staffed each day, while remaining under budget
- Support membership growth with tailored recruitment efforts targeting potential prospects in the community.
Assistant Golf Coach
Hinds Community College
09.2022 - 09.2024
- Demonstrated swinging and putting techniques while explaining concepts of core stabilization and proper footwork to guide motion through proper swing
- Helped team members achieve goals through commitment to success of individual students as a standard of successful coaching
- Increased player strength, agility, and game skills through successful practices
- Established clear benchmarks for performance and monitored individual and team progress
- Modeled good sportsmanship and responsible behaviors to team members to instill good etiquette and safety practices
- Recruited players to fulfill a team of strong players
Lead Assistant Golf Professional
Eagle Ridge Golf Course
06.2022 - 09.2024
- Conducted end of day reports, purchased merchandise for the golf shop, and generated purchase orders while maintaining accurate records
- Educated customers on products and equipment, which provided information needed to make appropriate purchases
- Provided customer service training to fellow employees, which led to an increase in satisfaction ratings from club members
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Coordinated daily operations including inventory management and facility maintenance
- Resolved customer complaints or concerns in a timely manner while maintaining professional decorum
- Conducted interviews for potential hires and made sure they were the right fit for the position
- Made a monthly schedule to ensure positions were fully staffed each day
- Completed payroll at the end of each month for every employee
General Manager
Edwin Watts Golf Shop
11.2020 - 03.2022
- Managed budget implementations, employee reviews, training, and schedules
- Developed and maintained relationships with customers and suppliers through account development
- Implemented operational strategies and effectively built customer and employee loyalty
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning
- Assessed reports to evaluate performance, developed targeted improvements and implemented changes
- Built and maintained relationships with vendors and suppliers
- Generated purchase orders and maintained accurate records of all procurement transactions
- Conducted interviews for potential hires and ensured they were a good fit for the position
- Made monthly schedules to ensure positions were fully staffed each day
- Completed payroll at the end of each month for every employee
Assistant Manager
Edwin Watts Golf Shop
05.2019 - 11.2020
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Developed a loyal and highly satisfied customer base through proactive management of team customer service strategies
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Prepared monthly budget forecasts based on projected sales volumes
- Conducted interviews for potential hires and ensured they were a good fit for the position
- Made a monthly schedule to ensure positions were fully staffed each day
- Completed payroll at the end of each month for every employee
Education
Associate of Animal Science -
Hinds Community College
Raymond, MS05-2019
High School Diploma -
Clinton High School
Clinton, MS05-2017
Skills
- Multitasking
- Professional Relationships
- Teamwork and Collaboration
- Self-directed
- Organized
- Adaptability
- Customer Service
- Time Management
- Problem solving
- Decision Making
Accomplishments
- Graduated with honors from Hinds Community College
- Member of Hinds Community College Men's Golf Team
- MVP of Hinds Community College Men's Golf Team - 2019
References
- Ernie Rogers, Head Golf Professional, Eagle Ridge Golf Course, 601-857-5993
- Carey Wiegand, Edwin Watts Golf Shop, 601-956-8784
- Chad Davis, Head Golf Coach, Hinds Community College, 864-316-7326
Timeline
Assistant Golf Professional
RTJ Magnolia Grove
09.2024 - Current
Assistant Golf Coach
Hinds Community College
09.2022 - 09.2024
Lead Assistant Golf Professional
Eagle Ridge Golf Course
06.2022 - 09.2024
General Manager
Edwin Watts Golf Shop
11.2020 - 03.2022
Assistant Manager
Edwin Watts Golf Shop
05.2019 - 11.2020
Associate of Animal Science -
Hinds Community College
High School Diploma -
Clinton High School
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