Summary
Overview
Work History
Education
Skills
Certifications And Skills
Certification
Timeline
Generic

Jonathan Graves

Summary

Efficient Shift Supervisor aiming to increase the value of company through excellent leadership. Proudly offers talents in communication and organization. Outgoing and energetic individual familiar with various equipment operations.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Starbucks
12.2021 - Current
  • Responsible for correcting and maintaining inventory
  • Assisted in the development of partners to reach their goals
  • Following up on PDPs and ensuring the goals set are being achieved
  • Found areas of opportunity with shift supervisors and baristas while working to close gaps in their role
  • Utilized provided resources and tools to ensure positive results
  • Utilized Playcaller, Playbuilder, and MyDaily
  • Upheld and coached cash management standards
  • Created a welcoming environment for current and new partners to excel in
  • Created resources to remove confusion and obstacles throughout daily operations
  • Assisted new barista trainers in their role to effectively teach both the correct standards and the Missions and Values of Starbucks
  • Managed baristas to ensure a positive and welcoming customer experience
  • Upheld food safety standards
  • Collaborated with the Store Manager to implement and enforce new standards and expectations of both baristas and customers
  • Ensured the safety of staff and customers during dangerous situations
  • Problem-solved in difficult situations to ensure success of store operations
  • Upheld and trained cleanliness standards to ensure a clean environment for partners and customers
  • Ensured the accuracy of the delivered product

Shift Lead

McAllister's Deli
07.2018 - 11.2021
  • Responsible for weekly inventory counts
  • Upheld food safety standards
  • Prepared and delivered catering orders to customers worth 1-2 thousand each
  • Worked with the general manager to uphold cleanliness standards in all areas of the store
  • Collaborated in interviews with the general manager and trained new hires to ensure success in their role

Education

Bachelors - Psychology

Arizona State University
Tempe, AZ
07.2024

Skills

  • Critical Thinking
  • Conflict Resolution
  • Strong Communicator
  • Adept Learner
  • Time Management
  • Proficient in Microsoft Office Suite
  • Training and mentoring

Certifications And Skills

BLS/CPR Certified, Critical Thinking, Conflict Resolution, Strong Communicator, Adept Learner, Time Management, Proficient in Microsoft Office Suite

Certification

BLS/CPR Certification

Timeline

Shift Supervisor

Starbucks
12.2021 - Current

Shift Lead

McAllister's Deli
07.2018 - 11.2021

Bachelors - Psychology

Arizona State University

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