Summary
Overview
Work History
Education
Skills
Relevant Skills
Timeline
Generic

Jonathan Gray

Duluth,Minnesota

Summary

Experienced client-focused help desk technician with skills in configuring computers, servers, and peripheral devices to meet company and security standards. Proficient in managing permissions, filters, and file sharing for smooth operations. Committed to enhancing team success through problem-solving abilities, attention to detail, and strong organizational skills. Excited to leverage expertise in a dynamic work environment.

Overview

9
9
years of professional experience

Work History

Level 3 IT Consultant and Analyst

Self Employed
06.2018 - Current
  • Managing a small group of business and personal clients.
  • Duties covered in contract agreements include, on call remote assistance.
  • Software and system upgrades, to product purchasing and installation.
  • Maintaining system and network overviews for clients.
  • Performing system upgrades within healthcare offices.
  • Data migration
  • Provide training to the employees on the new software.
  • Meeting with clients after go live dates to ensure migrations were successfully brought over and being utilized currently.
  • Analyzed computer issues to identify troubleshooting methods needed for quick remediation.
  • Managed the firewall, network, and server monitoring both on- and off-site.
  • Provided continued maintenance and development of bug fixes and patch sets for existing web applications.

Senior Help Desk Analyst

Sappi Fine Paper North America
12.2022 - 04.2025
  • Provide user support throughout the mill. Over 1,000 employees. With closing over 1,000 tickets annually
  • Supporting, installing, and managing devices ranging from Windows based PC's and Laptops, to iPhone's and iPads, to printers of all variety, to advanced Polycom and Crestron AV systems
  • Daily support to Microsoft 365 users. From application support to admin support on the Entra side
  • Provided training to new hires in regards to the company's technology
  • Device deployment. Ranging from one-off's, to mass (100+) PC deployment
  • Managed and support all AutoDesk Users
  • Project lead for redesigning conference rooms and their technology
  • VPN & RDP support
  • Configuration and advanced support for: Plant Applications, Pi, Mics, Factory Talk, Honeywell, Adobe, Rockwell, ADP, SAP, ODBC, BOBJ, Oracle, label printers, roll wrap printers, Palo Alto XDR, McAfee, Pi AF Client, Datalink, DataBuilder
  • Advanced Microsoft Excel plug-in support
  • After hours, weekend, and holiday support

IT Consultant & Technical Support

Seraph Technology Solutions
06.2016 - 06.2017
  • IT Consultant handing network administration roles and management for clients across the Chicago area.
  • Duties ranged and varied based on client and their specific needs.
  • Roles ranged from the extensiveness of network administration, to systems operations.
  • Providing advanced desktop support.
  • Including system imaging, network setups, data restoration, application specialists, printer repair, system repairs and upgrades.
  • Stationed per location as sole manager and technician
  • Additional roles were advanced AV manager in a high paced business atmosphere.

Education

High School Diploma -

Ottawa Township High School
Ottawa, IL
06.2005

Skills

  • Technical desktop support
  • Technical network support
  • Data preservation and recovery
  • Support for Microsoft 365 applications
  • Administrative support for Microsoft Entra
  • Technical support for AutoDesk software
  • VOIP communication technology
  • Experience with diverse printer technologies
  • Expert video technical support
  • Virtual private network and RDP troubleshooting
  • Proficient in premium audio-visual installations
  • Technical training facilitation

Relevant Skills

  • Practiced troubleshooter with excellent diagnostics and repair abilities.
  • Boost system performance by thoroughly evaluating and correcting different hardware and software issues.
  • Knowledge of network administration, backup, security management, email systems and applications support.

Timeline

Senior Help Desk Analyst

Sappi Fine Paper North America
12.2022 - 04.2025

Level 3 IT Consultant and Analyst

Self Employed
06.2018 - Current

IT Consultant & Technical Support

Seraph Technology Solutions
06.2016 - 06.2017

High School Diploma -

Ottawa Township High School

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