Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jonathan Griffin

Florissant,MO

Summary

Committed professional adept at handling currency exchanges and notifying security department to escort winning patrons and maintain security standards. Well-versed in dispatching repair technicians immediately to fix out-of-order machines. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Slot Supervisor

Hollywood Casino
03.2023 - 05.2023
  • Eliminated customer service issues by quickly resolving disputes and correcting problems.
  • Performed paperwork required for monetary transactions.
  • Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
  • Efficiently managed accurate money transfers and protected transactions with standardized procedures.
  • Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
  • Identified issues with malfunctioning slot machines and reported devices to maintenance department for service.
  • Performed minor repairs or made adjustments to slot machines, resolving machine tilts and coin jams.
  • Responded to patron questions about functions of slot machines and explained how to use devices.
  • Reset and refilled machines following major payouts.
  • Advised security guards to accompany patrons with large slot payouts to rooms or vehicles.
  • Monitored functioning of slot machine coin dispensers and filled coin hoppers when necessary.
  • Patrolled slot machine areas to identify patrons not complying with gaming rules and resolve concerns through prompt correction or removal.

Assistant Manager

Dominos Pizza Inc.
07.2022 - 12.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Monitored security to protect employees, customers and property.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Warehouse Specialist

Mark Andy
03.2022 - 07.2022
  • Packaged items for safe shipment and protection from damage in transit.
  • Managed storage area by organizing floor space, adhering to storage design principles and recommending improvements.
  • Loaded and unloaded items from and to shipping containers and vessels.
  • Helped keep inventory accurate by overseeing daily cycle counts.
  • Supported safe operations of warehouse order fulfillment and restocking by securing items on pallets and shelves.
  • Processed orders and reported to supervisory staff when stock dwindled.

Attendant

Phillips 66
10.2020 - 12.2021
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Supported store operations by maintaining clean and organized store atmosphere.
  • Processed payments and provided receipts to establish proof of transaction.
  • Determined customer needs by asking relevant questions and listening actively to responses.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Provided recommendations and advice for customers to explore and try different products.
  • Greeted customers and provided assistance with locating items in store to provide welcoming presence and enhance shopping experience.
  • Contributed to upsell and cross-sell promotions to increase revenue.
  • Promptly responded to all requests for assistance.
  • Performed daily inspections, checking for adequate stock supplies and proper equipment functionality.

Security Officer

Ameristar Casino Resort Spa St. Charles
10.2017 - 10.2020
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Reported suspicious activities and persons to law enforcement.
  • Checked and verified photo identification prior to granting facility access.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.

Education

High School Diploma -

Francis Howell Union High School
Defiance, MO
05.2006

Skills

  • Observe Gamblers
  • Company Standards
  • Compliance Requirements
  • Slot Machine Maintenance
  • Operational Efficiency
  • Social Perceptiveness
  • Payout Alarm Response
  • Professional Relationships
  • Critical Thinking
  • Customer Needs Assessments
  • Dispensing Jackpots
  • Logical Reasoning
  • Effective Conflict Resolution Skills
  • Diagnostic Procedures
  • Customer Experience

Timeline

Slot Supervisor

Hollywood Casino
03.2023 - 05.2023

Assistant Manager

Dominos Pizza Inc.
07.2022 - 12.2022

Warehouse Specialist

Mark Andy
03.2022 - 07.2022

Attendant

Phillips 66
10.2020 - 12.2021

Security Officer

Ameristar Casino Resort Spa St. Charles
10.2017 - 10.2020

High School Diploma -

Francis Howell Union High School
Jonathan Griffin