Jonathan Groves
Mobile
Summary
Hardworking Warehouse Associate with excellent materials handling, storage management and shipment preparation skills. Experienced in picking orders, assembling pallets and preparing containers. Delivers accurate inventory counts and maintains detailed warehouse records.
Overview
4
4
years of professional experience
2022
2022
years of post-secondary education
Work History
General Warehouse Associate
Uline
Braselton
08.2022 - 06.2025
- Operated forklifts and pallet jacks to move inventory efficiently.
- Loaded and unloaded shipments following safety protocols.
- Organized warehouse layout for optimal space utilization.
- Inspected products for quality and accuracy before shipping.
- Maintained cleanliness and organization of work areas daily.
- Collaborated with team members to fulfill order requests promptly.
- Cleaned work area at the end of each shift, including sweeping floors and removing debris from dock area.
- Assisted with physical inventories by counting stock items and reconciling actual stock count to computer-generated reports.
- Loaded outbound shipments onto delivery trucks, ensuring that packages were properly secured before transportation.
- Followed safety regulations while operating machinery and handling hazardous materials.
- Performed cycle counts of product in inventory to maintain accurate stock levels and identified discrepancies for investigation.
- Provided assistance to other departments when needed such as helping unload truck deliveries.
- Operated powered industrial vehicles such as forklifts to transport goods within the warehouse.
- Repaired damaged packaging material when necessary to prepare items for shipping or storage.
- Collaborated closely with other departments such as production, quality control, sales, to ensure smooth operations.
- Ensured compliance with all applicable government regulations regarding safe handling of hazardous substances.
- Organized warehouse areas by moving materials into designated locations using hand trucks or pallet jacks.
- Assembled customer orders from stock and packaged them for shipment according to established procedures.
- Labeled containers, container tags, or products using marking tools such as labels or ink stamps.
- Conducted regular inspections of the facility's equipment to identify any potential issues or malfunctions.
- Staged and sorted multiple types of products for loading.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Packed, sealed or affixed postage to prepare materials for shipping.
- Operated lift and hand trucks to transfer materials to and from target areas.
- Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
- Weighed mail to determine correct postage.
General Sales Associate
West Walton Feed & Tack
Oxford
02.2021 - 05.2022
- Assisted customers with product selection and recommendations for their needs.
- Maintained inventory levels and organized stock in the sales area.
- Processed sales transactions accurately and efficiently at the register.
- Educated customers on the proper care and use of feed products.
- Collaborated with team members to enhance store displays and promotions.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Participated in regular training sessions on product knowledge and sales techniques.
- Kept the store clean and organized to provide a welcoming environment.
- Provided excellent customer service by listening to customer needs and responding accordingly.
- Organized backroom stock areas according to company guidelines.
- Assisted customers with product selection, purchase decisions and inquiries.
- Operated cash register to process customer payments.
- Answered questions with useful and accurate information to earn customer confidence and build trust.
- Performed daily opening and closing procedures including cash handling activities.
- Adhered to store policies regarding returns, exchanges, refunds.
- Attended regular staff meetings regarding new product introductions, sales goals.
- Greeted customers and offered assistance to build favorable first impression and positive experience.
- Processed special orders for customers and tracked delivery status.
- Initiated contact with vendors to obtain information about new products or promotions.
- Identified opportunities for upselling products based on customer interests or needs.
- Updated pricing information on POS system accurately and efficiently.
- Resolved conflicts between customers, coworkers or management in a professional manner.
- Maintained cleanliness of sales floor and displays.
- Cross-sold products to increase sales volume while providing exceptional customer service experience.
- Greeted customers and provided assistance in locating desired items.
- Recommended merchandise options to fulfill variety of customer wants and needs.
- Informed customers about current sales, promotions and policies to shape buying behavior.
- Collected feedback from customers regarding their shopping experiences.
- Tracked inventory levels and restocked shelves as needed.
- Stocked shelves, racks and display areas with merchandise.
- Prepared promotional materials such as signs or price tags for display purposes.
- Explained features and benefits of merchandise to customers to increase sales and profits.
- Engaged customers in friendly, professional dialogue to determine needs.
- Helped customers find specific products, answered questions, and offered product advice.
- Worked with fellow sales team members to achieve group targets.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Assessed customer needs to provide assistance and information on product features.
- Built and maintained relationships with peers and upper management to drive team success.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Used technology resources to assist customers in locating and selecting items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Received and displayed product shipments on store retail shelves upon delivery.
- Adhered to company initiatives and achieved established goals.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Conducted product demonstrations to highlight features and benefits.
- Greeted customers to determine wants or needs.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Recommended, selected and located merchandise based on customer desires.
- Described merchandise and explained use, operation and care.
- Maintained records related to sales for store management.
- Placed special orders or called other stores to find desired items.
- Bagged or packaged purchases and wrapped gifts.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Prepared merchandise for purchase or rental.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
Education
General Education Dev. Diploma
Jersey, GASkills
- Forklift operation
- Inventory management
- Quality inspection
- Safety compliance
- Customer service
- Effective communication
- Heavy lifting
- Order picking
- Equipment operation
Affiliations
- Heavily enjoys building and collecting LEGO.
- Enjoys being in nature whether by hiking or walking the dog.
- Relaxes by lifting weights or playing a sport.
Timeline
General Warehouse Associate
Uline
08.2022 - 06.2025
General Sales Associate
West Walton Feed & Tack
02.2021 - 05.2022
General Education Dev. Diploma