Jonathan Guerrero
Aurora,CO
Summary
Dedicated and customer-focused professional with a strong background in customer service. Proven ability to enhance customer satisfaction and maintain a well-organized and efficient workplace environment. Excellent communication skills, a keen eye for detail, and a proactive approach to problem-solving. Ready to contribute to a dynamic team and support the overall success in the workplace.
Overview
2
2
years of professional experience
Work History
Library Assistant
Morrill Public Library
08.2021 - 08.2023
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Answered questions from patrons and helped to find desired materials.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Contributed to a welcoming atmosphere by maintaining clean, safe, and inviting spaces within the library premises.
- Collaborated with fellow staff members on projects aimed at improving overall library services and offerings.
- Helped children select appropriate reading level library books.
- Assisted patrons with printing and copying according to personalized requirements.
Cook
Evergreen Plaza Assisted Living
11.2022 - 05.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Communicated closely with servers to fully understand special orders for customers.
Host/Table Busser(During Sturgis Motorcycle Rally)
Uncle Louies
05.2022 - 08.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
Morrill High School
Morrill, NE05.2023
Skills
- Written and oral communication
- Computer Assistance
- Cataloging and shelving
- Telephone Etiquette
- Materials Management
- Attention to Detail
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Adaptable to change
Timeline
Cook
Evergreen Plaza Assisted Living
11.2022 - 05.2023
Host/Table Busser(During Sturgis Motorcycle Rally)
Uncle Louies
05.2022 - 08.2022
Library Assistant
Morrill Public Library
08.2021 - 08.2023
High School Diploma -
Morrill High School
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