Jonathan Guerrero
The Bronx,NY
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Customer Care Representative
Mosholu Golf Course And Driving Range
07.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
Activity Specialist
New Settlement
10.2023 - Current
- Conducted afterschool observations during activities, noting emotional, and behavioral health.
- Promoted physical fitness among participants through engaging sports sessions tailored to various skill levels.
- Collaborated with team members to develop diverse and inclusive programs, resulting in increased attendance and satisfaction.
- Implemented behavior management strategies to maintain a positive, structured, and safe environment for all participants.
- Supported participant success by offering individualized guidance and mentorship, helping them develop valuable skills and confidence.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
Education
Bachelor of Science - Exercise Science
Lehman College
Bronx, NY06-2028
High School Diploma -
Mount Saint Michael Academy
The Bronx, NY06-2022
Skills
- Customer service
- Critical thinking
- Computer proficiency
- Attention to detail
- Verbal and written communication
- Problem-solving
- Multitasking and organization
- Friendly and outgoing
- Punctual and hardworking
- Team player
Languages
Spanish
Native or Bilingual
Timeline
Activity Specialist
New Settlement
10.2023 - Current
Customer Care Representative
Mosholu Golf Course And Driving Range
07.2021 - Current
Bachelor of Science - Exercise Science
Lehman College
High School Diploma -
Mount Saint Michael Academy
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