Summary
Overview
Work History
Education
Skills
Languages
Timeline
Intern

Jonathan Guerrero

The Bronx,NY

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

4
4
years of professional experience

Work History

Customer Care Representative

Mosholu Golf Course And Driving Range
07.2021 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Educated customers about billing, payment processing and support policies and procedures.

Activity Specialist

New Settlement
10.2023 - Current
  • Conducted afterschool observations during activities, noting emotional, and behavioral health.
  • Promoted physical fitness among participants through engaging sports sessions tailored to various skill levels.
  • Collaborated with team members to develop diverse and inclusive programs, resulting in increased attendance and satisfaction.
  • Implemented behavior management strategies to maintain a positive, structured, and safe environment for all participants.
  • Supported participant success by offering individualized guidance and mentorship, helping them develop valuable skills and confidence.
  • Provided clear instruction to activity and program participants to deliver fun and maintain safety.

Education

Bachelor of Science - Exercise Science

Lehman College
Bronx, NY
06-2028

High School Diploma -

Mount Saint Michael Academy
The Bronx, NY
06-2022

Skills

  • Customer service
  • Critical thinking
  • Computer proficiency
  • Attention to detail
  • Verbal and written communication
  • Problem-solving
  • Multitasking and organization
  • Friendly and outgoing
  • Punctual and hardworking
  • Team player

Languages

Spanish
Native or Bilingual

Timeline

Activity Specialist

New Settlement
10.2023 - Current

Customer Care Representative

Mosholu Golf Course And Driving Range
07.2021 - Current

Bachelor of Science - Exercise Science

Lehman College

High School Diploma -

Mount Saint Michael Academy

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Jonathan Guerrero