Summary
Overview
Work History
Education
Skills
Timeline
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Jonathan Guevara

Summary

Always working hard and putting 100% into every job I've ever had. I enjoy having a high standard for myself. I am currently working at Maximus but I am willing to change.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Maximus
09.2021 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Customer Service Representative

Teleperformance
04.2019 - 07.2021
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.

Education

Veterans Memorial Highschool

Skills

  • Active listening
  • Customer service
  • Critical thinking
  • Problem resolution
  • Aware

Timeline

Customer Service Representative

Maximus
09.2021 - Current

Customer Service Representative

Teleperformance
04.2019 - 07.2021

Veterans Memorial Highschool

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Jonathan Guevara