Jonathan Hale
Springfield,MO
Summary
Accomplished Beverage Manager with a strong record of success at Hickory Hills Country Club, recognized for enhancing beverage pricing strategies and elevating customer service standards. Led innovative menu development and comprehensive staff training programs, resulting in notable improvements in customer satisfaction ratings. Proficient in regulatory compliance and bar operations, with a focus on maximizing profitability through strategic inventory management and event coordination.
Overview
2
2
years of professional experience
Work History
Beverage Manager
Hickory Hills Country Club
Springfield, MO
08.2024 - Current
- Developed beverage menus and pricing structures for the restaurants.
- Maintained inventory of all wine, beer, spirits, and non-alcoholic beverages.
- Tracked sales data to identify trends in customer preferences.
- Conducted training sessions for staff members on proper handling and service of alcohol drinks.
- Ensured compliance with applicable food safety regulations and laws related to alcoholic beverages.
- Organized special events such as wine tastings, or liquor and beer tastings.
- Monitored stock levels and placed orders when necessary to maintain adequate supplies.
- Analyzed financial reports regularly to determine profitability of menu items.
- Researched emerging trends in the industry such as craft beers or specialty cocktails in order to stay current with changing consumer tastes.
- Managed one of the region's largest wine clubs.
- Supervised service bar and kitchen operations for pool and golf course.
Bar Supervisor
Hickory Hills Country Club
Springfield , MO
10.2022 - 07.2024
- Monitored staff performance and provided feedback to ensure quality service delivery.
- Trained new employees on proper bar tending techniques and food safety protocols.
- Assisted with ordering supplies and restocking items as needed.
- Organized promotional events for the bar including happy hour specials, drink specials.
- Supervised daily operations of the bar including opening and closing procedures.
- Analyzed monthly sales data to identify areas of improvement within the bar environment.
- Conducted regular inspections of equipment used in the preparation of drinks.
- Implemented cost control measures to reduce waste without compromising quality standards.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Poured wine, beer and cocktails for patrons.
Education
Bachelor of Science - Actuarial Science
Missouri State University
Springfield, MO12-2024
Skills
- Public speaking
- Beverage pricing
- Customer service experience
- Customer service background
- Regulatory guidelines
- Customer complaint resolution
- Sanitation control
- Bar operations
Affiliations
- Golf
- Fishing
- Basketball
- Travelling
- Cooking
Accomplishments
- Eagle Scout
- Business Owner
References
References available upon request.
Timeline
Beverage Manager
Hickory Hills Country Club
08.2024 - Current
Bar Supervisor
Hickory Hills Country Club
10.2022 - 07.2024
Bachelor of Science - Actuarial Science
Missouri State University
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