Jonathan Hammel
Cincinnati,OH
Summary
Proficient Manufacturing Team Member well-versed in chemical preparation and safe handling. Safely uses any number of equipment and calibrating equipment.
Overview
18
18
years of professional experience
Work History
Deicer
Integrated Deicing Services
09.2021 - Current
- Perform and conduct regular quality control checks on de-icing equipment prior to operations to maintain and calibrate equipment to ensure accurate and reliable performance for deicing.
- Collect and analyze samples of fluids prior to operations beginning to ensure and to identify material properties, free defects, and anomalies to ensure they are suitable for current weather conditions.
- Document and record data including fluid test results, to ensure proper operating parameters are followed and recorded.
- Clean and strip aerospace equipment critical surfaces of contaminants during normal/extreme weather events, enabling flights to continue operating safely despite challenging conditions.
- Training in the development and implementation of process improvements to increase efficiency and reduce waste of deice fluids.
- Collaborate with cross-functional teams in a 2-4 truck operation, to troubleshoot equipment issues and optimize production processes in a timely manor.
- Follow safety procedures and guidelines to ensure the safety of ramp agents and equipment.
- Upheld high standards of professionalism while working in challenging weather conditions, demonstrating resilience and dedication to ensuring safe flights for all passengers.
- Aligned closely with airline schedules, ensuring timely completion of necessary tasks before takeoff deadlines.
- Ensure compliance with safety regulations, company policies and implement safety measures to minimize hazards and risks.
Ramp Agent, Training Coach
DHL
09.2017 - 05.2021
- Efficiently operated ground service equipment, such as tugs, push-back tractors, to facilitate smooth handling of cargo and a safe push for the pilots and the planes.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Coordinated ground crew activities to complete objectives on schedule.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Train new employee's in developing how to conduct risk assessments and implement safety measures to minimize hazards with hands on training within compliance and Safety regulations.
- Followed safety regulations to maintain safe work environment such as lifting up to 50 lbs, anything north of 50lbs required a team lift.
- Provided mentorship to new hires, resulting in quicker integration into the team''s workflow and increased productivity levels among junior staff members.
- Lead a crew in a team environment to make sure the aircraft was loaded properly without damage with ability to analyze and resolve problems.
Uber Driver
Uber
12.2016 - 06.2017
- Pick up fairs at desired location, assure drop off at correct destination
- Maintain safety of fairs during ride and drop off
- Maintain clean, updated car for fairs
- Abide by all laws in each state of driving fairs.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
Customer Service Representative
Harold The Computer Guy
01.2016 - 02.2017
- Operation of store front, greeting guest upon arrival, maintaining cleanness and appearance of store
- Schedule appointments for onsite computer repair, check in computers to be repaired in-shop
- Answer phone calls, take messages and return calls le out of business hours
- Basic repair, such as virus removal, software installation/updating and PC optimization.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed upwards to 20+ customers a day while maintaining the store front
Technical Support/Stand in Team Lead
RDI
07.2013 - 01.2016
- Respond to email cases sent in by customers experiencing technical issues
- Respond to calls from customers that are experiencing issues online
- Supported range from students, instructors, and librarians
- Manage and change permissions levels for employees to assist specific ques of calls, insuring adequate coverage for all types of customers.
- Worked different stations to provide optimal coverage and meet production goals.
- Interacted with dozens of customers on a daily basis.
- Handled upwards to three live chats at a time while taking one phone call to ensure I helped as many customers as possible.
Sandwich Artist
Subway
02.2007 - 12.2013
- Opening/closing store, including preparations for all food items, cash drawers, cleaning, and trash removal
- Picking up/dropping off cash deposits, cash needs for store at opening
- Maintain secure building during business hours, before open and after close.
- Ensuring all food preparations, disposal, and health code regulations were followed.
- Made multiple sandwiches at a time upwards to 6+ depending on the customers needs.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Prepared and served hot and cold sandwiches based on customer preferences.
Education
GED -
My GED
Tactix Consulting Group 4422511.2016
Skills
- Chemical Handling
- Six Sigma Methodologies
- Ramp Operations Management
- Airport Security Regulations
- Coaching Techniques
- Motivational Skills
- Performance Assessment
- Personable and friendly
- Airport safety regulations
- Weather Monitoring
- Excellent work ethic
Accomplishments
- Successfully implicated innovave ways to manage call volumes with adequate staffing at RDI
- Objecvely idenfied problems with scheduling issues at RDI
- Balanced work load between two Subway locaons, oen opening one store, going to another for lunch, then closing the same store I opened
- Worked between two stores as needed at Subway
References
Available Upon Request
Volunteer Experience
- Assisted with city clean up in parks
- Assisted with set up/break down and selling of items for Church Yard Sale
- Daycare for young children during Church Services
- Helped set up/clean for events at Baered Women Shelter
Timeline
Deicer
Integrated Deicing Services
09.2021 - Current
Ramp Agent, Training Coach
DHL
09.2017 - 05.2021
Uber Driver
Uber
12.2016 - 06.2017
Customer Service Representative
Harold The Computer Guy
01.2016 - 02.2017
Technical Support/Stand in Team Lead
RDI
07.2013 - 01.2016
Sandwich Artist
Subway
02.2007 - 12.2013
GED -
My GED