JONATHAN HANLEY
Bethel Park,PA
Summary
Becoming a member of a company that will utilize my intense work ethic, ideas and energy. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
21
21
years of professional experience
Work History
Personal Caregiver
Disabled Veterans
01.2019 - 06.2023
- Took care of all needs for a permanently bedridden disabled veteran throughout hospice
- Made veteran as comfortable as possible throughout their last years to his life's end
- Met with visiting nurse, physical therapist, and hospice supervisors multiple times weekly and discussed health concerns and implemented suggestions made by them
- Monitored vitals, dressed wounds, administered medications, and performed all physical movements necessary to position patient for comfort as well as prevention of new ailments
Site Supervisors
Eagle Eye Construction
03.2014 - 04.2017
- Supervised two separate concurrently active gas well completion crews.
- Oversaw all blasting and coating of all welds on site.
- Scheduled necessary workers and work needed for all sites for both Noble Gas and Range Resources,
- Communicated with company executives at both companies to ensure sites were sufficiently staffed to meet each needed demand, as well as necessary equipment was available and at ready.
- Ran heavy equipment
- Responsible for safety of all people on site. Responsible for completion of all Range Resources/Noble Gas well sites in southwest Pennsylvania, eastern Ohio, and West Virginia.
- Responsible for purchasing all necessary materials needed for all projects needed for completion.
Professional Mover
South Hills Movers
12.2012 - 01.2014
- Ensured timely completion of moving projects by effectively managing time and resources.
- Demonstrated excellent teamwork skills, collaborating with fellow movers to complete tasks quickly and accurately.
- Contributed to positive company reputation by providing exceptional customer service at all times.
- Improved customer satisfaction by efficiently packing, loading, and unloading belongings with care and precision.
Contract Construction Worker
R.A. Clancy & Sons
04.2011 - 09.2011
- Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Improved client satisfaction by delivering high-quality workmanship consistently, following up on feedback, and addressing concerns promptly.
- Streamlined communication between team members, leading to increased collaboration and problem-solving capabilities.
- Maintained appropriate staff schedules and ensured work was completed by deadlines and ensured safe work practices were being followed.
General Manager
Stone Peppers Grill
01.2008 - 04.2011
- General manager of multiple restaurant locations
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Managed budget implementations, employee evaluations, and contract details.
General Manager
Culinary Concepts Of Pittsburgh
02.2006 - 01.2008
- Floated between multiple concepts and finding improvement opportunities for some of concepts that were not reaching budgeted performance goals.
- Replacing management teams that were no longer with company
- Implementing new sales tracing and inventory procedures and guidelines to make concepts more profitable
- Overhauled training procedures to ensure guest satisfaction was top priority
- Met with owner and Company Concept Creator weekly to explain profit and loss statement that was prepared using sales and purchase records along with inventory.
- Also oversaw front house, kitchen, training, and management labor percentage against sales numbers
- Responsible for opening new concepts
Assistant General Manager
Bravo Development Inc
03.2004 - 02.2006
- Supervised construction and set up of new restaurants, communicating with necessary individuals to ensure guidelines were followed and deadlines would be met.
- Established and maintained good relationships with suppliers and distributors.
- Interviewed, hired, and trained staff for both front and back of house.
- Managed all inventory, ordering, schedules, payroll, and other accounting duties.
Assistant General Manager
Restaurant Development Group
09.2002 - 03.2004
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of business, including budgeting, forecasting, and cost control for optimal profitability.
Education
High School Diploma -
Bethel Park High School
Bethel Park, PA06.1996
Skills
- Leadership and team building
- Problem Resolution
- Team Player
- Efficient multi-tasker
- Effective leader
- Staff Management
- Customer Relations
- Staff Development
- Schedule Management
- Client Relations
References
Personal references and further work history will be furnished upon request
Timeline
Personal Caregiver
Disabled Veterans
01.2019 - 06.2023
Site Supervisors
Eagle Eye Construction
03.2014 - 04.2017
Professional Mover
South Hills Movers
12.2012 - 01.2014
Contract Construction Worker
R.A. Clancy & Sons
04.2011 - 09.2011
General Manager
Stone Peppers Grill
01.2008 - 04.2011
General Manager
Culinary Concepts Of Pittsburgh
02.2006 - 01.2008
Assistant General Manager
Bravo Development Inc
03.2004 - 02.2006
Assistant General Manager
Restaurant Development Group
09.2002 - 03.2004
High School Diploma -
Bethel Park High School
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